Head, Instant Payments, Asia South and JANA Cluster (HK/Singapore)

Job Description

Treasury and Trade Solutions (TTS) provides award-winning integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the world. The TTS business provides market-leading capabilities and solutions, to build and develop deep client relationships across 90+ countries globally.

Domestic Payments is a core part of TTS business, that adds local depth to Citi’s unmatched global network by building strong domestic capabilities that offer our clients fully digital, innovative and integrated solutions for their treasury and commercial needs. Within Domestic Payments space, real time payments is the fastest area of growth and innovation. Multiple countries in Asia clusters are leading global charter in Instant Payments with large scale commercialization opportunities in areas like QR collections, Request to Pay Instant Direct Debit etc. As of now, we are live in Instant Payments in 13 markets in Asia clusters with multiple countries live on new platform Payment Express.

This role requires a strong understanding of the global payments, particularly Instant Payments market, client operations and industry participants. The ultimate objective of this role is to ensure that our innovation in instant payments unlocks significant value for clients.

Responsibilities:

• Development, rollout and execution of new capabilities. This includes building new Instant Payments capabilities aligned to market infrastructure moving to 24/7 real-time banking as well as clients’ business models shifting to direct-to-consumer.
• P&L ownership and full product development and commercialization responsibilities of Instant Payments business for Asia Clusters, to deliver and execute on our Global Domestic Payments strategy.
• Work seamlessly with our stakeholders to ensure our instant payment capabilities are developed, rolled out and commercialized with excellence
• Driving business growth through targeted industry and client segment focus, working closely with our Banking and Sales teams to co-create with clients and develop solutions that are commercially viable for Citi.
• Own front to back Operational Risk, other risk stripes and partner with relevant stakeholders to build proactive controls agenda
• Drive Innovation in Instant Payment space with right partnership model with relevant fintechs to deliver value
• Contribute to best practice recommendations to regulators in Asia Clusters as they pursue policies to foster financial innovation and upgrade payment systems, while managing existing and emerging Risks in the business
• Build credible and trusting relationships with network partners internally and promote business ties with external industry stakeholders.

Knowledge/ Experience:

• 12+ years of experience in transaction banking/ payments business, tech industry, institutional or consumer banking, innovation, eCommerce, and/or Fintech
• Experience working in product development or market management, business development or in a client relationship/solution sales role, with a good understanding of the technology and operations capabilities underpinning client solutions
• Demonstrated ability to drive revenue growth by identifying commercial opportunities with a strong and clear articulation of client value proposition.
• Successful track record in leading change management
• Demonstrated ability to synthesize insights and prioritize and influence actions in a highly matrixed, large corporate environment

Competencies:

• Ability to connect unmet clients’ needs with commercial opportunities to prioritize product development roadmaps
• Deep analytical skills to integrate feedback and client validations to create viable business and commercial models
• Strong relationship development skills and ability to build personal credibility to influence key stakeholders across the organization
• Innovative mindset to be open to new ideas, new ways of doing things, including being curious, flexible, and courageous.
• Great analytical skills to prioritize opportunities, quickly distill complexity, draw conclusions, and communicate data-driven findings
• Digital and Transformation mindset with “execution spirit” and entrepreneurial skills; “Gets things done”
• An influencer who communicates clearly and frequently to both technical and non-technical business leaders

The successful candidate will be highly motivated, innovative, and collaborative; display strong leadership, interpersonal and communications skills; and possess strong commercial competencies.

Qualifications:

• Bachelor's degree required. Master’s degree preferable.
• Strong knowledge of Product Management disciplines
• Experience and knowledge across all components of transaction banking solutions preferred (e.g. operations, client delivery, technology, relationship management, and/or business management).

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