SMB Operations Adherence and Tech Engagement Senior Analyst

The KYC (Know Your Customer) Operations Lead Analyst will be part of KYC  Operations Tech Engagement and Ops Controls/Adherence team, and will be responsible for driving timely resolution of Technology issues, performing analysis to reduce volume of Tech incidents, optimizing new functionality design and UAT, and implementing control programs to improve record data accuracy. The overall objective of this role is to ensure a successful KYC program at Citi.

Responsibilities:

• Assess AML and Operations risk when designing new work items, demonstrating particular consideration for driving compliance with applicable laws and policy, while achieving operational efficiency and controls
• Collaborate with Business Requirements, AML, and Technology teams to determine and maintain ‘Book of Work’ for KYC system enhancements
• Perform impact analysis to assess additional resources needed, or potential savings
• Lead end-to-end process including evaluating functionality, documenting operations procedures, implementing the change in workflow systems and reporting, communicate/train on the changes
• Prepare Management presentations and analytics and ensure timely delivery of targets committed by all stakeholders
• Review reported technical issues and facilitate resolution for operations to avoid record delinquency or negative client experience
• Perform user testing and post implementation checkout
• Identify Operations control gaps or data quality issues and implement quality and control checks

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Qualifications:

• Min. 5 years of relevant experience
• Strong Controls or big data management experience
• Excel skills a must
• Ability to create Cognos reports a plus

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