Quality Assurance, Monitoring & Testing Sr. Group Manager (C15) located in Heredia

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Responsibilities: 

• . Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers.
• Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
• Make critical decisions that are guided by functional objectives
• Oversee the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy,
• Lesson Learned Policy and Control Inventory
• Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Oversee routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions,
• dispositioning exceptions, and developing insights to address the root causes 
• Identify emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks.
• Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Serve as key subject matter expert on control testing automation initiatives and provides automation support when team is assessing an automated control design.
• Engage business owners to review Activities-Risk-Controls and gain a thorough understanding of the expected control testing tool, analyzing and defining an executable process. • Maintain the automation dashboard, ensuring timeliness and quality of projects being delivered.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Demonstrate sound business judgment.
• Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• In depth understanding of Citi’s businesses and functions and their risk profiles. 
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Excellent knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.

• Deep understanding of compliance laws, rules, regulations, and best practices.

• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Demonstrate exceptional leadership, decision-making, and problem-solving skills.
• Excellent analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree, Master's degree preferred

Key Responsibilities:

• Support design of enterprise wide Quality Assurance and oversight structure to drive consistent and clear processes, monitoring, reporting and escalation.
• Implement common standards, procedures and governance processes to create and maintain consistent and best in class QA protocols and testing programs
• Manage a high-performing team of quality assurance leads
• Lead the review and challenge of regulatory milestone’s validation and remediation effort
• Review working papers, draft findings by HR Quality Assurance team to ensure findings and recommendations are vetted and adhere to approved methodology
• Partner with HR, 1st line Business and Functions colleagues, Global Business Risk and Controls partners, 2nd and 3rd line functions to drive accountability to deliver on remediation activities.
• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.
• Define and implement escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels.

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