Infrastructure Analyst (Mainframe) - C10

The Infrastructure Analyst is an intermediate level role responsible for assisting with Mainframe BAU activities, programs and some projects that require a higher level of expertise to develop within the MF technical knowledge with the Technology Infrastructure, CHG and Batch team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks along to pursue the team growing and being capable to provide assistance not only to BAU but other peers

Responsibilities:

• Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
• Ensure successful completion of data loads and batch processing
• Execute project plan task
• Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
• Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Work over but not limited with OPC, NDM, z/OS, TSO/ISPF, JCL modify, TWS, job demands, SDSF, SAR, Syslogs, jobs outputs
• The analyst must demonstrate knowledge on the are for Infrastructure, Batch and CHG to ensure there will be no break out on service
• Have a good base zOS knowledge, terminology and be able to analyze scenarios to provide the needed support on the L1 side
• Have a good understanding of the operation end to end service
• Must understand the standard processes and operational model for escalation
• Be able to provide deputy support to team leads

Qualifications:

• 1-2 years of experience in a Mainframe Technology Environment
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

***Please note that this is a hybrid role with rotating 4x10 schedules + 3 non-consecutive days off.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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