CSC Employee Engagement & Site Operation Lead - C12

The Business Associate is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Business Associate may assist in activities such as the tracking of business financials, managing employee headcount or coordination of other administrative needs. May work on ad hoc projects as requested.

Responsibilities:

• Interface with centralized staffing office on contractor hiring requirements and partner with business managers to forecast monthly headcount

• Consolidate bi-weekly Resource Justification submission requests for ‘time and materials’ and ‘fixed price’ resources globally

• Interface with global Relationship Managers to ensure suppliers are consistent with resource and location strategy

• Submit approval/disapproval of funds requests for budget reports and analyze monthly department reports to maintain expenditure controls

• Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations

• Complete compliance related activities and reporting

• Assist with real estate analytics and reporting

• Provide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation

• Review data for accuracy and create required reporting to manage the data

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Advanced Excel expertise including demonstrated capabilities with pivot tables, VLOOKUP’s, and formulas

• Experience with databases and information management

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Purpose:

To ensure site infrastructure, governance, and growth plans support a seamless employee experience while aligning operational processes with global compliance and local business needs.

Job Background:

This role focuses on maintaining and enhancing site functionality, overseeing governance with small and large business units, managing onboarding of new BU, and tracking metrics and headcount changes to support strategy planning.

Key Responsibilities:

• Ensure site infrastructure is adequate and evolving with business growth.

• Lead governance efforts for both large and small business units, including onboarding and offboarding

• Conduct org and headcount analyses (RLP, attestation tracking, forecast alignment).

• Support onboarding of new business units in partnership with support functions.

• Maintain monthly site org charts and leadership updates.

• Collaborate on strategic space planning and site-wide capacity initiatives.

• Lead Quarterly Report and contribute to the analysis of Metrics dashboard.

• Monitor engagement and VOE data in collaboration with Communication Lead.

• Coordinate site-level governance meetings and leadership forums.

• Conduct regular site walks and metric reviews with business partners.

Required Skills:

• 5 to 8  years of relevant experience in administrative and communication

• Experience in site operations, governance or business analysis

• Understanding of space/resource planning and infrastructure management

• Strong organizational, analytical and presentation skills

• Familiarity with CSC reporting

• Ability to collaborate with business leaders and cross-functional teams

• Bilingual (Spanish/English) fluency required

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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