AVP, Operational Risk - Data & Technology (Hybrid)

The Operational Risk Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Assume role as product owner (business requirements, analysis and managing and performing UAT testing) for delivery of regulatory solutions and user requirements.

• Establishes and maintains a robust control environment and culture within the Citi businesses worldwide

• Coordinates audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities.

• Ensures project completion, special assignments, and other ad hoc activities as required.

• Ensures the Operations Team is in compliance with all regulatory policies and procedures.

• Performs data analysis to monitor and track data quality and completeness of data.

• Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements

• Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal. Develops a broad and detailed understanding of the organization’s landscape, culture and technology.

• Understands the various businesses and the applicable regulations which govern Monitors goals are met through performance, risk and relationship oversight of our extended supply chain

• Collaborates to resolve any issues which fall within the terms of the contract. Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Supports and ensures remediation of regulatory commitments (Consent Order) and Issue closures including QA, BFQC and IA validation

• Serves as a subject matter expert for all performance issues that surface

Qualifications:

• 5-8 years experience and ability to partner with Business & Technology stakeholders to ensure successful delivery of project goals.

• Proficient ability to interpret business requirements for the purpose of liaising with Technology Developers.

• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors.

• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.

• Knowledge of Operational Risk processes like Loss Capture, CCAR and Risk Capital and technology platforms

• Experience in Internal Audit or Financial Control would be desirable.

• Expertise in the following is beneficial: Risk Management, Regulatory Compliance and Data Management specifically

• Knowledge of banking domain especially risk management and basic understanding of various credit policies.

• Experience in product program governance and risk management framework.

• Should have Excellent proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).

• Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

• Ability to build and maintain relationships with the ability to work collaboratively and with people at all levels of the organization.

• Good knowledge of Citi products, risk processes and controls with good understanding of regulatory requirements and risk management framework.

• Experience in compiling process and data quality metrics, analyzing results to clearly communicate data-driven analysis to senior management.

• Demonstrated understanding of operational risk and gap identification.

• Excellent verbal and written communication skills

• Ability to multi-task and manage multiple projects simultaneously

• Ability to present a compelling case to influence others where appropriate

• Experience with Regulatory and/or IA interaction and remediation of raised concern

• Ability to problem solve, be agile and work with ambiguity, changing priorities and guidance

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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