Fraud Risk Officer (VP/Hybrid)

Please see "Additional Job Requirements" for concise information:

The Fraud Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Act as a liaison between security operations, fraud teams, core operations, and risk partners in First and Second Line.
• Develop and implement strategies to improve the recovery of fraud losses and enhance visibility into available recovery channels.
• Track and analyze recovery trends, ensuring timely and accurate recovery efforts.
• Track and assist in recovery processes regarding ATO / Third Party account issues that may have a fraud block on the accounts.
• Collaborate with the assigned project manager to support the establishment of an enhanced recovery and error-tracking process of fraud and operational losses.
• Take ownership of the process once implemented, continuously refining and monitoring for effectiveness.
• Identify patterns of processing risk including system issues, fraud agent errors, root causes, and key areas for operational improvement.
• Develop and execute effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution fraud risk management.
• Partner closely with Fraud Operations and Core Operations to support corrective actions and training as needed.
• Support fraud-related governance activities including documentation, operational risk assessments, and control framework activities.
• Contribute to the creation of materials such as internal presentations, executive summaries, and fraud impact assessments.
• Prepare and maintain regular reports to monitor daily recovery activity, agent error trends, and overall operational health.
• Ensure metrics are aligned with strategic goals and support proactive issue identification.
• Provide actionable insights and recommendations to leadership and partner teams based on data and process observations.
• Ensure recovery and claims processes comply with regulatory standards and internal policy requirements.
• Support audit and review readiness by maintaining thorough documentation and process transparency

Qualifications:

• 5+ Years of fraud risk experience in the banking/financial industry is preferred
• Strong analytical skills; Familiar with database environment
• Computer literacy with MS Office software products
• Excellent organization skills and proven ability to drive multiple projects, initiatives and manage issues while simultaneously caring for BAU responsibilities.  
• Strong verbal and written communication skills with the ability to adjust communication styles to effectively communicate with internal and external individuals at all levels
• Excellent problem solving, conflict resolution and change management skills
• Flexible and innovative in approaching and resolving issues
• Self-motivated, with ability to actively lead and implement ideas effectively in a collaborative and cross-functional working environment
• Excellent interpersonal skills, including verbal, written and presentation communication skills
• Must be able to effectively communicate policy issues, updates, and key initiatives to different levels of management personnel
• Familiarity with fraud lifecycle; prevention, detection, recovery

Education:

• Bachelor’s/University degree or equivalent experience.

ADDITIONAL JOB DESCRIPTION:

The Operational Risk Officer is responsible for supporting Fraud Prevention solutions for Branded Cards, Retail Services, and Retail Bank, specially focused on authentication. The team plays a supporting role for the Fraud cards prevention unit and provides subject matter and industry expertise, representing the overall Fraud Prevention unit, with a focus on our internal and external solutions. The role requires the ability to adapt to the constant shifting of trends, complexity of integration points and landscape of the overall Fraud business from end to end. Exceled communication and diplomacy skills are required in order to navigate and influence internal and external clients, in particular colleagues in other areas with competing agendas. Strong program and project management skillsets are required to support concept to implementation of solution related initiatives.

Responsibilities:

• Manages processes for authentication in Branded Cards, Retail Services, and Retail Bank with a focus on vendor solutions.
• Manage Fraud initiatives from concept to implementation to mitigate fraud risk and enhance controls, including vendor selection and implementation. 
• Support the Fraud Policy team by ensuring deliverables for audits (internal and external) and Issues are completed accurately and on-time.
• Provide tactical support for the timely identification and mitigation of emerging fraud trends as well as strategic initiatives requiring Fraud Prevention engagement.
• Identify and drive to completion opportunities to minimize fraud losses while balancing the customer experience.
• Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers.
• Make recommendations for appropriate fraud controls which will maximize the return on investment.
• Articulate mitigation projects and overall approach to Fraud related issues. 
• Conducts interaction with Cross functional teams, peer Fraud Policy Partners, Operations, MCA, Credit Risk, and other functional business partners to optimize business strategies and processes.
• Review and understand latest fraud trends and communicate the results to the business and Fraud Prevention peers and senior management.
• Ability to learn and understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or Fraud processes, and ensure controls are in place to mitigate such risks.
• Understand, speak to, and draft fraud initiative requests, fraud loss forecasts, and support teams annual planning needs.
• Ability to lead, navigate independently, influence, prioritize, and make effective decisions to drive the business to success.
• Excellent stakeholder communication and problem management skills required to ensure expectations are managed appropriately.
• Candidate will be able to translate business needs into high level business requirements that can be used as a base line to develop detailed feature requirements by internal and external implementation teams.
• Candidate must excel at working in fast paced environment, managing multiple tasks, and changing priorities.
• Applies subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• Makes decisions in a timely manner, balancing a need for action with a need for analysis.

Qualifications:

• Bachelor’s Degree preferred

• 5-10+ years of Financial Services experience strongly preferred
• Direct experience in fraud, high risk account management, authorizations, or ECM management
• Experience working with external vendors
• Excellent communication skills, both written and oral, required
• Risk assessment analysis and experience preferred
• Possesses strong institutional knowledge

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as the role progresses.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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