Client Change Delivery Global Lead for Fund Operations (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Client Change Delivery Global Lead role is part of Fund Operations Change Delivery - consolidated function across Middle Office, Fund Accounting and Transfer Agency. Lead is accountable for end results of Fund Operations components of client change delivery program, and management of globally consistent process and practices.
Role holder leads and directs a team of Funds Change professionals - including direct day-to-day managerial responsibility for EMEA-based staff, and oversight of NAM and APAC teams' capacity and capability to enable effective results delivery.
Incumbent will be part of Fund Operations Change senior leadership team and will interact closely with multiple stakeholders across Operations, Technology, Product, CitiService and client relationship organization.

What you will do:

• Day-to-day leadership, management & support of Funds Operations Client Change Delivery area (multiple teams), ensuring e.g. managerial structure is setup in relevance with business goals, all required deliverables are fulfilled timely and in highest quality, and all aspects of employee’s lifecycle are performed in appropriate standard.
• Coordination, execution and reporting of global Client Change Delivery programs of work
• Continual review of Client Change processes with stakeholders to identify and execute tactical and strategic service and efficiency improvements, as first remit - implementation of global standard for Client Change process and practices.
• Capacity management and dynamic prioritization of resources
• Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets;
• Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies.
  

What we'll need from you

• 10+ years of experience in program management on portfolio level, and/or significant client change programs, preferably within Fund Operations/Securities Services space
• 10+ years of people management experience as manager of managers (or significant size project teams)
• Track record of delivering efficiency within Change/Project organizations and org structures creation/design
• Stakeholders management skills, ability to build long-term relationships, including exposure to clients
• Continuous improvement and transformation-related skillset with proven track record of the same
• Excellent communication skills (oral & written), executive presence

What we can offer you:

By joining Citi Edinburgh, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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