Payments Target Operating Model, Director

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Payments team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. 

Team/Role Overview:

Serving clients in 95 countries, Services provides integrated payments and collections, liquidity management, short term financing and trade financing, Investor Services (including Custody, Fund Services and Execution Services) and Issuer Services solutions to multinational corporations, financial institutions, public sector organisations and increasingly mid-sized corporate clients with global needs. These services are supported by our extensive on-the-ground local market expertise, innovative technologies, customised data solutions and a wide range of solutions that can be tailored to meet clients’ needs.

The Payments business is one of 5 business lines within Services and operates across the 95 countries. The Payments Target Operating Model Director is a senior level position and will be vital in driving Payments to our Target Operating Model (TOM) with a focus on ensuring the delivery of a scalable model that aligns to our business strategy. This role will be central in bringing the organisation together across Payments Product, PDS Product, Operations, Technology, Controls, Operational Risk Management and other second line partners to define priorities, drive results and accelerate the execution of our strategy.

This global role will report to the Head of UK and Europe Payments & Operations Transformation and requires a broad and comprehensive understanding of the Payments business and ideally a thorough understanding of the operational environment. The role also requires strong leadership abilities, exceptional communication skills and a strong focus on execution. This role will place the successful candidate at the heart of Citi's Payment Business with responsibility for one of our critical priorities and with significant ability to shape the future.

What we’ll need from you:

• Responsible in conjunction with Operations and Technology partners for the execution of programs that delivers a scalable defined Target Operating Model fully aligned to our business strategy.
• Ensure continuous alignment between product strategy and our operational productivity and risk objectives and ensuring systematic incorporation of key metrics into our product and operations management disciplines.
• Act as horizontal lead for product decisioning and design when issue at hand cuts across multiple products.  
• Responsible for developing a sustainable holistic model that identifies, prioritises, and executes productivity, scale, modernisation, and risk reduction initiatives with consistent metrics embedded into our investment process.
• Engage across PDS, Partnership team and broader organisation to explore needle moving partnership opportunities.
• Responsible for execution acceleration through robust planning and dynamic unblocking of issues.   
• Ensure the systematic incorporation of other key firm and Services wide objectives into our Target Operating Model E.g. Critical Business Services.
• Responsible for ensuring efficiency in execution of multiple initiatives and ensuring initiatives are complementary and aligning to TOM.

What we can offer you:

• Relevant experience within the Payments environment - broad and comprehensive understanding of the Payments business and a thorough understanding of the operational environment.
• Significant managerial experience.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Exceptional communication skills and ability to influence.
• Demonstrated analytical skills.
• Strategic thinker and ability to link the dots.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to work in a team-oriented environment.

• Bachelor’s degree/University degree or equivalent experience.
• Master’s degree preferred.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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