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Operational Risk Grp Manager (Hybrid)

Job Req ID 25843238 Location(s) Dublin, Ireland Job Type Hybrid Job Category Risk Management

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Citi is one of the world’s leading international banks, were we get to connect millions of people across hundreds of cities and countries every day and we've been doing it for more than 200 years. If you are looking for a career move that will put you at the heart of a global financial institution, bring your skills to Citi’s Services Ops Global Onboarding. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team Overview

We’re currently looking for a high calibre professional to join our team as The Services Ops Global Onboarding Risk & Control Head. The purpose and objective of this role will focus on the establishment of a strong Controls framework, provision of ongoing controls oversight and support, monitoring of the related key risk indicators

This position will support successful execution of the global onboarding risk and control strategy with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls. Professional will act as an advisor to the business on day-to-day risk and controls topics, including issues and corrective action plans, operational risk events (OREs) and their remediations, MCA transformation and strategy, new product rollouts, audit management and other events as raised by the business.

This professional will be an actively engaged partner with the operations teams to identify sources of risk, trends in issues and OREs, and conduct thematic reviews to proactively address gaps. They will act as a trusted partner for the business and build a strong relationship with partners in operations, product, risk and other areas of the bank.

What you will do:

Identify and raise issues within the business. Mitigates those risks and ensures appropriate approval and visibility within the organization.
Create and track Key Risk Indicators, metric triggers, and thresholds in order to identify and communicate any emerging issues and develop action plans with the business owners.
Stays current in understanding existing risks and analysis of emerging risks across the business
Responsible for managing global team of line control officers covering onboarding operations

Manage risk and controls within the onboarding operations lifecycle, including issue and corrective action plans advisory
Engage with MCA governance team to ensure risk and controls are appropriately captured in MCA and address any risks identified through the MCA process
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation, and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for global onboarding operations risk
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management
Provides control advice and guidance to onboarding operations organization
Communicates guidance and training of new requirements

What we'll need from you:

Extensive experience in financial services, risk and controls and/or TTS Onboarding experience preferred

Ability to manage through influence to drive implementation across a global organization (e.g., management in the absence of reporting lines)
Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting, and policy requirements
Outstanding communication and presentation skills required.

Track record leading Control related projects and programs
Exemplary thought leadership skills; able to build and lead strategic initiatives
Ability to represent and manage expectations of cross-functional stakeholders
Demonstrated experience leading people and developing effective and diverse teams
Ability to define and embed culture; build and market the organisation’s brand; communicate enterprise-wide priorities
Experience building collaboration and synergies across enterprise-wide businesses and functions

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-LC1

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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