Junior Client Service Analyst

Description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in business analysis and/or Agency Lending to Citi.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Responsibilities:

• Take proactive responsibility for the resolution of client’s enquiries within the published standards.
• Interact with contacts within corporate clients via telephone, fax and e-mail.
• Continually improve the client experience through detailed analysis and feedback to make their business model more seamless.
• Interact with contacts within corporate clients via telephone, fax and e-mail.
• Respond to client enquiries either with immediate answers (quick-kills) or through tracking the enquiry via internal systems.
• Perform the checker role on required processes.
• Proactively monitor clients trading activity through the effective use of all systems available to them.
• Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures.

Requirements:

• University degree
• Experience in customer service and/or finance will be an asset
• Proficient in Microsoft Office
• Interpersonal and communication skills
• Demonstrate influencing and negotiating skills
• Show ability to develop and leverage network
• Proven critical thinking and crisis management skills
• Problem solving attitude
  

We offer:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-DP2

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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