Fund Services Change Management -Senior Project Manager (Hybrid)

Team / Role Overview

We are looking for senior Project/Program Manager within Securities Services Operations who will lead client, strategic and regulatory initiatives within Transfer Agency, Fund Accounting, and Middle Office. This role is critical in helping to shape and drive process and technology change across the group. The role requires excellent organisational and analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required as much as ability to regularly assume informal/formal leadership role within teams. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. High levels of professionalism are expected in this role since our clients are international investment institutions of global presence on the markets.  

What you will do:

• Lead, coordinate and successfully implement multiple projects/programs across Operations, in cooperation with our Product, Technology partners and for/with our clients. 
• Formulate detailed project plans, analysis of effort, cost and impact on various Citi businesses to ensure timely execution and mitigate potential risks.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals and confirm project plans meet business needs as described in the project initiation documents.
• Define and oversee end to end operating model design and implementation, including creating business plan and cost benefit analysis, due diligence, vendor selection, solution reviews and presentations, test planning and oversight, operational readiness and post implementation support.
• Create effective status reporting dashboard including key metrics.
• Build and develop an effective and engaged project team. 
• Challenge the status quo, display initiative and innovation.
• Take proactive actions targeted at minimizing and mitigating implementation risk. 
• Ensure that all necessary project documentation is maintained and all necessary approvals for the project are obtained, following best practice governance and internal policies.
• Act as a trusted partner to Clients and internal business partners.
• Involvement in Department strategic planning including people engagement and development initiatives, hiring and performance management. 
• Drive improvement and competitive differentiation by proposing and implementing innovative solutions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we'll need from you:

• Relevant experience in Project Management or in operational improvements areas (e.g. Lean, reengineering programs); expertise in project methodologies and tools. 
• Experience in driving projects with external clients.
• Experience of working with asset management clients on a variety of investment fund vehicles for Securities Services operations (desirable). 
• Good understanding of financial markets and digital transformation (Cloud, SAAS, API Integration, Front end Portal integration, big data). 
• Understanding of PMBOK standard and/or PMP certification is advantageous. 
• Excellent written and verbal communication skills (English).
• Strong analytical and problem solving skills. 
• Proven ability to independently prioritize tasks and manage own capacity. 

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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