Cross-disciplinary Controls Sr. Group Manager - C15

The LATAM Head for Risk & Control Controllers will be responsible for supporting the LATAM Controllers function’s Control and Governance Framework. The individual will be responsible for the proactive monitoring of the business environment, anticipating risk and control issues and the establishment, maintenance and nurturing of the Control and Governance environment across the LATAM Controllers function.  This will include a focus and oversight for all significant remediations, ensuring and end-to-end review of our efforts to ensure sustained results. It will also include providing both strategic and operational thought leadership and support on risk and control related to the LATAM Controllers operations. The role will lead a team of Risk and Control professionals based in Mexico City and Costa Rica.

The role will also provide oversight to controllers including Manager Control Assessments (MCAs), Issue Management and Audit Management. 

The role will ensure readiness and oversight of reviews and examinations by Internal and External Audit, Independent Compliance Risk Management (ICRM) and Independent Risk, as well as other corporate-wide control drivers and objectives. 

The individual will directly support the LATAM Controllers’ teams but will work collaboratively across the Banking & International function to assist in enabling the strategy for successfully mitigating regulatory, compliance and operational risk. 

This role is a critical advisory role and influential in shaping and driving change across the Risk and Control processes for Banking & International. It provides an outstanding opportunity to work with senior functional and Controllers Finance management. 

Responsibilities include:

oServing as trusted Risk and Control advisor to Controllers stakeholders.

oProviding direct support for Controllers for core Risk and Control responsibilities, including sharing best practices

oManaging a team of Risk and Control professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the unit’s role and responsibilities effectively while adhering to talent management processes and compensation/performance management programs.

oEnsuring potential issues or concerns are identified, communicated, and resolved in a timely manner. Work closely with individual businesses and leadership teams on related issues and provide sound advice and guidance as needed to navigate complex problems.

oPartner with functions and businesses to manage control issues across Controllers LATAM.

oOverseeing the identification and assessment of risks. Ensuring risks are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite statement and all policies and processes established within the risk governance framework.

oManaging staff that are monitoring risk through the Manager’s Control Assessment process. Ensuring that the control framework and reviews are conducted consistently and regularly, and that controls are appropriately designed, operating effectively and independently monitored.

oManaging staff that serve as liaison with Internal Audit and external auditors on critical Issues/Corrective Actions and overseeing the implementation of related remediation.

oEnsuring alignment of local risk and control processes to global/regional standards and guidelines.

oDrive standardization and implementation of best practices that will improve control metrics, exam results and Scorecards, drawing on collective risk experience/knowledge

oPartners with Audit, Compliance, Finance, HR, Legal and Risk colleagues to address both individual as well as systemic issues.

oEnsure a robust formal communication process with stakeholders and senior business leaders to ensure timely escalation where required

oOverseeing and driving improvements to Issue management process, including monitoring, pre-validation of issues, review & challenge, and final IA reviews. Overseeing robust project management disciplines and processes with clear accountability for all deliverables required to complete corrective actions through to issue remediation and closure. Partner with Internal Audit throughout the Issue life cycle. Agree sustainability and CAP artifacts to be sent to IA to support Issue closure. Ensure issues have senior ownership.

oResponsible for the establishment and maintenance of internal control activities, including standardizing related financial processes; documenting processes and systems, incorporating controls to ensure production of accurate financial data.

oExecute governance model and drive cultural change, embedding practices which mitigate operational risk and risk of regulatory requirement failures.

oCritical to the success of this position is the development of processes that result in the continuous strengthening of internal controls.

oSupport Controllers-wide projects and initiatives and performs other tasks or duties as assigned.

Knowledge/Experience:

oBachelor’s degree; MBA or other advanced degree a plus

o15+ years or relevant experience in financial services industry with knowledge of the regulatory environment

oSignificant experience in Finance, Operational Risk Management (ORM) and/or Internal Audit (IA)

oRequires thorough understanding of strategic direction of the Controllers function, combined with a solid conceptual/practical grounding in Risk & Control

oExperience with understanding end-to-end processes, identification of risks and design of controls

oExperience in process re-engineering and current/target state process mapping

oProven track record of execution and managing controls

oKnowledge of Citi’s business and products

oKnowledge of ledger and accounting processes a plus

Skills

oStrong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging

oAbility to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses

oDemonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders

oEffective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views

oStrong track record of initiating and managing change within Finance function

oAbility to challenge business management and escalate issues when appropriate

oStrong track record of effectively assessing and managing competing priorities

oAbility to provide oversight of milestones and input to ensure consistent and timely delivery

oExcellent interpersonal and relationship management skills

oComfort navigating complex, highly matrixed organizations

oPragmatic problem solver.

oOutstanding people leadership skills and previous experience managing a diverse staff

oStrong English & Spanish language skills, written and oral

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