BANAMEX // Commercial Digital Channels Business Analyst - C10 - CIUDAD DE MEXICO

The Product Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

Responsibilities:

• Develop product requirements and conduct market readiness evaluations during testing phases to ensure product quality and performance goals are met
• Participate in cross-functional teams designed to resolve business issues related to technology projects with significant business impact
• Participate in technology projects for small product enhancements and minor customizations
• Document new products and/or changes to existing products, ensure smooth business implementation during launch process, and prioritize and validate potentially dynamic material from multiple sources
• Direct and oversee product life cycle including market demands, technology trends, and competitive field
• Apply knowledge across product marketing and contribute to the development of new techniques and improvement of processes and workflow for the product marketing function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Working knowledge of different systems, theories, and practices relevant to a function
• Practical experience of multiple business cycles
• Knowledge of industry and competitor products/services
• Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated project management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

BancaNet Empresarial Business Analyst.

This position will rotate into different areas of the BancaNet Empresarial to learn from the experiences and knowledge of others team members.

One of the goals of the position is BancaNet Empresarial NPS increase

The role will work closely with Banca Empresarial and PyMe segments, Contact Center, Fraud Prevention, Production Management, Digital tech teams to offer the best digital platform that enable business growth and let us have customer satisfaction, work with technology team in the stability plan of BancaNet Empresarial, identifying and structuring the customer issues.

Analysis of the customer complaints, identify root cause analysis and detect new opportunities to improve our channel.

In some cases, the role will support control teams to delivery monitoring evidence or mapping new MCA process related with the BancaNet Empresarial processes.

Excellent skills of communication and negotiation, the role will be in contact with bankers, executives and customers if needed.

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