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Banamex - Subdirección de Broakers Hipotecarios

Job Req ID 25868167 Location(s) Ciudad De Mexico, Mexico Job Type Hybrid Job Category Consumer Sales

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The Business Development Grp Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

Define and develop the Business Intelligence and Customer Experience area that allows us to have strategies, tools, controls, metrics anda monitoring to ensure added value to the customer experience in order to deliver the best Corporate Banking of the financial system.
Managing commercial relationships with all top online and offline merchants across industries, For negotiating new promotions with different business and identifying future sales opportunities with business clients through development of strategic alliances
Responsible for developing differentiated experiences and models for customers through the "Customer Care" initiative and a comprehensive service model and performance metrics of the portfolio
Design and manage the Innovation Lab that makes a continuous search for new ideas with a focus in improving the customer experience
Lead and integrate internal service providers to provide information and metrics that allow us to increase the level of customer satisfaction
Responsible for strategy, metrics of sales campaigns, and promotional events and awards to bankers, area managers, etc.
Coordinate strategy with the marketing area, as well as control the budget allocated for this purpouse
Direct and coordinate internal communication with adherence to the guidelines and policies in the area
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years relevant experience
Bachelor's Degree Business Administration, Negotiation, Business Strategy, Mkt - Exp- Chief of Staff to CMO / Marketing Manager / Credit Card Promotions
Effective decision-making based on deep analysis and creative thinking
Demonstrated ability to build relationships and use networks at all levels, businesses and geographies to manage and run continously and effectively
Ability to apply multiple initiatives an chieve performance targets
Proven skills in conflict management, to act decisively and independently

Education:

Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Business Development

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Time Type:

Full time

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