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Banamex Investor Relations Officer (MD) - CIUDAD DE MEXICO

Job Req ID 24818491 Location(s) Ciudad De Mexico, Mexico Job Type On-Site/Resident Job Category Communications and External Relations

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The Investor Relations Fnc Grp Mgr manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole. Develops medium- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations. Typically, a direct report to an C16 role and sits on the highest functional leadership team within a region, job function, or global business.

Responsibilities:

Assume key role for some of the largest & most significant relationships
Provide direction and focus on large clients with a custody, cash and funds wallet.
Assume primary responsibility for retention of name with support as appropriate.
Proactively manage and negotiate the Service Level Agreement and alert Operations, Product and Senior management on trends/issues
Manage the service review process and ensure service improvement plans are in place to address any shortfalls in service.
Protect revenue by ensuring we meet clients' service requirements and communicate as the voice of the client internally to Operations, Technology, Product Management and Client Delivery.
Deliver a high-quality, tailored, service experience across the client org to enhance satisfaction
Be consistent, cohesive, and seamless across multiple Citi products/regions
Be a central point of contact - track, manage, and coordinate all key issues for the client and Citi seniors
Conduct regular service reviews and proactively utilize client management tools to resolve client issues, identify trends and develop action plans that confirm commitment and optimize service levels.
Contribute information to monthly financial reviews and other such management processes
Understand product functionality, and acquire expertise on the delivery platform
Proactively recommend process enhancements, and follow through on product, technological and operational improvement opportunities. Drive innovation to build environment of continuous improvement that benefits long-term business direction.
Drive client events, roundtables and other client-visible communication initiatives
Build a network of Citi contacts in the local markets and regional service centres and understand product functionality so to provide expertise on the delivery platform.
Integrate with the other functional partners to deliver the product to clients within standards
Advise/lead/assist on various projects & initiatives within the Client Executive team
Provide input into target market account plans and drive financial results accordingly
Manage client relationships on a day-to-day basis against defined performance standards internally and against clients where appropriate
Act as escalation point for operational or service issues and track, manage, and coordinate all key issues for the client and Citi seniors
Provide input as required into all internal communication vehicles.
Maintain industry knowledge, and inform clients of ongoing market initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

15+ years of relevant experience, 10+ managerial experience
Comprehensive knowledge of product range.
Knowledge of internal Citi systems
Knowledge of Securities and cash operations, product and Risk Management as required.
Mastery of Securities product knowledge - will vary from product to product

Education:

Bachelors degree, potentially Masters degree; managerial experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Communications and External Relations

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Job Family:

Investor Relations

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Time Type:

Full time

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