BANAMEX_Analista de Dictamen de Quejas / C05

The Credit Maintenance Specialist is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to maintain data quality in credit systems, monitor credit exposure and adhere to overall credit policies.

Responsibilities:

• Assist in training lower level specialists
• Assist with servicing a variety of products and services
• Resolve basic to moderately complex problems based on practice and precedence
• Recommend new options to enhance productivity in accordance with guidelines
• Apply working knowledge of technical and professional standards
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Basic knowledge of the organization
• Working knowledge of the activities, policies, procedures, and concepts of the work area
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• Bachillerato concluido
• Conocimiento integral del proceso de Quejas
• Habilidades analíticas y conocimiento matemático demostrables
• Dominio de Microsoft Office
• Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa
• Excelente actitud
• Excelente ortografía
• EXCEL (básico-intermedio)
• Capacidad de análisis.
• Responsable y comprometido con la ejecución de su trabajo
• Experiencia deseable: Conocimiento de sistemas One Complaint / ADMWIN

EL OBJETIVO DE LA POSICIÓN ES:

• Recibe, atiende y resuelve quejas de clientes de manera eficiente y efectiva.
• Apoya en la capacitación según necesidades dentro del área y ayudar a responder preguntas del personal dentro de Disputas, según sea necesario.
• Es un puesto de nivel inicial a cargo de dictaminar las quejas por temas por ejemplo de Cobranza, Buro de Crédito, Créditos personales y de nómina
• Registrar datos relacionados con la exposición de crédito, deudores y establecimientos en sistemas de crédito.
• Mantener y dar atención oportuna a las quejas de los clientes sobre diversos y variados productos que ofrece el Banco y cumplir las políticas de crédito generales. 

LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:

• EDIFICIO REVOLUCIÓN 1267
• HIBRIDA (3 en oficina, 2 en casa)
• Lunes a viernes
• 8 a 17 h

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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