Vice President, HR Delivery Relationship Management Lead (Hybrid)

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

In this role, you’re expected to:

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
• Extensive knowledge of the Client Onboarding processes
• Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
• Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Responsible for providing oversight to all relationship managers/relationship management activities in the region/regional clusters

Escalation Management 
- Ensures that process delivery escalations are managed propoerly and timely; partners with Regional Operational Services and Global Processes Leads to coordinate root cause analysis and remediation plan for resolutions and work on required controls to be put in place. Ensure all stakeholders are kept regularly informed of progress to closure.

Executive support/case management

Maintain regular touchpoint with HR partners and relevant stakeholders
- Ensure effective delivery and execution of processes through partnering with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance
- Gain trust and build strategic relationship with HR Partners, HRSS Pillar leads and relevant stakeholders and maintain regular touchpoint, joins the monthly meetings. Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners to  identify sustainable actions, drive common practices and eliminate pain points.
- Understand the operating model and recommend viable solutions to problems based on the feedback from the Relationship Managers, HRSS Pillar Process Reviews, improvement, investigation, root cause analysis and resolution
- Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners to identify sustainable actions, drive common practices and eliminate pain points.
- Conduct Monthly and/or Quarterly meeting with CHROs and O&T Heads, Cluster CHROs, HRPS, COEs and HR partner, as applicable
-  Support the execution of initiatives that come as part of the VOP surveys.
- Responsible for the strategy of creating and sustaining effective partnership with HR and O&T partners through collaboration on strategies and initiatives, propose automation and efficiency opportunities in the process based on the feedback of key partners (pillars/ CHROs etc.)

Perform HR Delivery Pillar Process Review, improvement, investigation and resolution 
- Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit
- Closely working together with the Regional Inquiry Management Lead to ensure metrics, trends and issues are well understood and known by the Relationship Managers. Support refining the operating model by analysing trends, metrics and issues. 

Lead HR Delivery country/pillar huddles 
- Liaise and collaborate with Regional Stakeholder Services relationship managers and representatives, Regional Office, CSC and local HR partners to execute business initiatives

Perform Projects and Initiatives implementation 
- Steer global/ regional priorities and projects for country(ies) under scope in partnership with the operational services and global processes.
- Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders  including Country Senior Management

Reponsible for aligning the interaction model with all relevant stakeholders and HR Delivery pillars.

Exercise people mangament capacities

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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