Officer - IT Business Intermediate Analyst - Philippines (Hybrid)

ISG Documents Technology – IT Business Intmd Analyst – C11

Job Background/context:

The Information Services Group (ISG) Data Solutionsis responsible for authoritatively managing the client and associated reference data across the Services, Markets & Banking (SMB) organization, through implementing state of the art technologies, which promote the collection, storage, analysis, and distribution of product, pricing, account, contracts and corporate action data. The ISG organization works in partnership with data clients across all Citi business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. This role will be an integral component of the ISG network of teams and support, specifically within Documents Technology.  The DMC Content Analytics team will operate on a firm-wide basis to provide support to Citi across the globe. The team is responsible for driving centralization of all client and Citi documentation within the DMC (Document Master Central) platform. Operational functions will include remediation and maintenance of data quality, BAU query support, exception management, expansion of machine learning to increase automation and post implementation record storage / retention.

Job Purpose:

Documentation centralization is an area of high focus within the Financial services Industry to improve the client experience and allow Citi moreflexibility to meet increasing Regulatory needs.Citi is currently running a number of programs and will be initiating further, strategic, projects to create Bank wide platforms, enhanced processes and strong controls.ISG Documentation team are looking to recruit a highly effective IT Business Intmd Analystto partner and work closely with POCs from business lines, development teams and project managers to help with the implementation of document centralization across all businesses. As well as to provide support in the correct classification of documents in the system through machine learning.

Key Responsibilities:

• Acquire detailed knowledge of specific, relevant documentation pertaining toeach Line of Business

• Ensure that controls and compliance are well understood and executed

• Provide support and assist with other projects as needed.

• Serves as escalation point for documents that are for further review, identification and research.

• Responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to issues in a timely manner.

• Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of each business lines.

• Utilizes advanced communication, interpersonal and diplomacy skills to interact with colleagues, management, and internal/external clients, in order to exchange potentially complex/sensitive information in a concise and logical way, while being sensitive to audience diversity.

• Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the team.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Knowledge/Experience:  

• Demonstrated experience of clearly translating / articulating and documenting business requirements

• Ability to review and quickly interpret unfamiliar data; background in data management preferable

• Experience of working within a shared services function with a diverse client base

• Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)

• Strong knowledge of the Citi environment, understanding of products and services offered preferred

• Proven ability to interpret, anticipateand implement change

Skills: 

• Solid organizational skills including strong attention to detail and the ability to multi-task effectively

• Excellent communication, interpersonal and relationship building skills

• Willingness to own an issue and bring it to completion

• Good knowledge of MS Office Suite, including strong proficiency in Excel and PowerPoint

• Achieving/ Driving Results: Analytical skills for work flow, process and systems analysis

• Execution focused, overcomes obstacles and minimizes bureaucracy