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Officer, HR Delivery Inquiry Management Generalist (Hybrid)

Job Req ID 25871240 Location(s) City of Taguig, Philippines Job Type Hybrid Job Category Operations - Core

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At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Officer, HR Delivery Inquiry Management Generalist (Hybrid) based in Taguig, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Ops Sup Analyst 1 is responsible for providing operations support services, including but not limited to; Handling general employee inquiries via cases or chat. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.

Responsibilities:

Take ownership of general employee enquiries and provide solution to problems in an accurate and timely manner.
Adopt an employee-centric approach when handling employee complaints

- Supports basic/generalist level inquiries

- Performs Chat Support

- Performs Phone/Voice Support

- Handles suspended cases revision

- Supports inquiries on local HR system

- Performs case triaging

Engage in discussions, trainings, workshops related to re-engineering, projects and initiatives.
- Participates and/or leads in projects and adhoc activities
- Participates in team huddle/weekly team meeting
Meet and exceed employee expectations by offering exceptional service; demonstrate flexibility whilst consistently complying with company policies and procedures
Educate employees on how to utilize the resourcess avaialble to find the information needed

Qualifications:

Open to fresh graduates
Previous relevant experience preferred
Proficient in Microsoft Office
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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