Officer, Market Segments & Services Senior Analyst

Team and Role Overview

Platforms & Data Services, (PDS) are a key strength and differentiator for Citi TTS and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments.

PDS is responsible for all client related products for the TTS business. Our CitiDirect platform provides best-in-class internet and mobile banking for our clients, and is used by all Citi TTS clients. CitiConnect provides connectivity via API, Host-to-Host, and ERP integrator products and allows clients to integrate our banking solution into their workflows – from treasury management systems to ecommerce solutions. Our digital onboarding products aim to provide a simplified and digitized onboarding and bank account management experience to drive increased client satisfaction and reduce cycle times for client requests. Our Billing and Statement capabilities ensure clients are clearly billed and fees collected, and allows us to drive pricing strategy and eliminate revenue leakage.

The PDS Product Manager will work across PDS on product development and commercialization – to drive product requirements for our Japan clients and align with global direct. They will be expected to be able to work across all areas of PDS, but also to develop specialized knowledge in particular product sets such as onboarding. This is a challenging role, working with Sales, Product, Technology, Operations, Legal, Finance, and ICRM, as well as having frontline interaction with clients.  The role will work in a fast-paced global environment with close partnership with cluster and global product teams.

In this role, you’re expected to:

• Work with the Japan Head of PDS, other Japan PDS Product Managers, and regional and global teams on product strategy in line with the requirements of Japan clients and business, aligning to and influencing the direction of global product strategy.
• Own and lead the end-to-end delivery of product changes, including understanding complex use cases and regulations, requirement specification, managing dependencies leading up to release, and driving commercialization, with strong partnership with teams across Sales, Product, Technology, Operations, Legal, Finance, and ICRM as well as with local and regional/global partners.
• Be responsible for Key Performance Indicators related to product commercialization and client satisfaction, and understand, develop, and execute strategy for influencing and exceeding them.
• Responsible for product commercialization including client co-creation, evolving market and technology trends, assessing competitive landscape and collating competitor intelligence.
• Deliver digital client value propositions and competitive differentiation to achieve the status of preferred banking partner to our clients.
• Be a client advocate and collate client feedback in product design process to ensure excellent user experience for utilizing PDS capabilities and products.
• Represent PDS to complete timely regulatory reporting for PDS components with partnership with risk and control, legal and compliance, operations teams etc.
• Partner with client services and operations teams to perform service reviews, resolve client issues, address exceptional requests to ensure etc.
• Support the organization and plan for PDS client events in Japan.
• Champion client and competitor market research, drive product innovation, enhance product roadmap to deliver an advanced set of client centric solutions.
• Appropriately assess risk in business, product delivery and management decisions. Abide by Citi’s core philosophy on risk management and mitigation ensuring adherence to controls and governance.

Developmental Value

• High-profile and visible role with an excellent opportunity to champion and lead the digital agenda for a high growth business line
• Digital Platforms is a strategically important product area for TTS in a dynamic & high-growth region
• Opportunity to lead, support and drive significant digital transformation, while enabling fee revenue growth for the Bank and serve evolving client needs
• Build product management and commercialization skills in a cross-functional and regulated industry
• Develop strategic relationships with clients and other external partners

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 3-5 years of relevant experience working in transaction banking, FinTech ecosystem, product management/Technology
• Cross functional experience (e.g. digital platforms, payments, core banking, product design, data, api, technology and client management)
• Demonstrated experience in driving business innovation, leveraging management information, and data analytics to drive results for the business
• Demonstrated knowledge of product management and commercialization, business acumen and client centricity
• Strong team collaborations and resilience in handling multiple tasks in parallel
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated efficient problem-solving and decision-making skills
• Demonstrated analytical and influencing skills
• Consistently demonstrates clear and concise written and verbal communication
• Fluency in English (Business) and Japanese (Native level; Client communication in Japanese required – verbal and written)

Education

• Bachelor's degree

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.