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Officer, Learning Support Analyst, Human Resources

Job Req ID 24806707 Location(s) Chiyoda, Japan Job Type On-Site/Resident Job Category Human Resources

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OrganizationDescription

TheLearning Support AnalystwillbepartoftheJapan HR Talent Managementandwillreport directly to the Japan Talent Management Head

KeyResponsibilities

TheLearning Support Analyst isresponsiblefortheexecutionof learning programand coordinates multiple training programs or initiatives based on the requirements that the Japan Talent Management Head will provide. Tasks will varydepending on which process group the analyst will be handling.

Below tasks should be done in Japanese and English

1. Program Execution:

Responds to participants’ and partners’ inquiries related to: program details, pre-work, travel documents (including introduction, post-program support) Manages coordination of training venues or platforms (classroom and virtual), equipment, catering, travel arrangements, and identifying and booking faculty (internal/external), other logistics and communications
Manages the learning event and vendor relationship, tending to the practical aspects of space, contracts, schedule, technology, and materials
Supports the training registration process and tracking registration trends
Supports the delivery of country regulatory related learning requirements
Creates virtual / set-up training classrooms, performs checks, and support pre-program set-up
Prepares communication emails and/or calendar invites and sends it to the participants
Updates and monitors program rosters

2.TechnologyandPlatforms

CreatesLMSactivitiesandmaintains learningcalendar
UploadsonlinetrainingcontentinBrainshark,Degreed,or Learning Management System (LMS)
ActsastheSMEfortechnologyplatformsandassistsotherteammembersfortroubleshooting – LMS, Zoom, Adobe Connect, SharePoint, Slido
Buildsandmaintainsstrongrelationshipswithproductmanagerssupportingtechnologyplatforms – HR Shared Services, Digital Learning Team, etc.
Collatesprogramevaluationdataandcarryoutfirstlevelanalysis;prepares and delivers learning data to inform and support stakeholders’ decision making and guide learner activity
Createsandmaintain-Learning-ownedSharePointandCollaborateSites
PartnerscloselywithGlobalEventsManagementTeamforexecutionoflarge-scale events

3.ExpenseManagement

Createspurchaseordernumbersforconfirmedengagements
Processesthepaymentforinvoicesandmonitorsthe payout
Coordinateswithvendorsregardingthepaymentstatusofinvoices
Respondstopaymentqueriesfromthevendor and partners
Responsibleforexpenseaccrualsandmaintainingtheexpensetracker
Third Party Management, Facilitatesvendoronboarding–contractandsystem(includesvendor activation)
Reviewsvendorcontracts /scopeofwork/workorder
Responsibleforvendorprofilemaintenance(e.g.updates)
Supportsthe Third Party Management teamduringcontractrenewalreviews

4.VendorManagement

Facilitatevendoronboarding–contractandsystem(includesvendor activation)
Reviewvendorcontracts /scopeofwork/workorder
Responsibleforvendorprofilemaintenance(e.g.updates)
SupporttheBusinessManagementLeadduringcontractrenewalreviews

5.Billing

Preparesandreviewsbillingentriesforintercompanycharging
CoordinateswithinternalCitipartnersinclearingthebilling
Respondstoqueriesrelatedto thebillingprocess

Knowledge,Skills,andAbilities

Strong language capability both in Japanese and English is a must
Flexibilityandexperienceinmanagingmultiple,highprioritytasksandadjusttoshiftingpriorities,while meeting deadlines.
Abilitytoworkindependentlyandinteractwithalllevelsofmanagementinaprofessionalandpositive manner
Stronganalytical,projectmanagementandprocessmanagementskills
Abletomulti-task,resourcefulandworkunderpressure
Excellentwrittenandverbalcommunicationskills
Strongattentiontodetail,follow-upandorganizational skills
LearningManagementSystemexperienceaplus
Collaborationande-learningtoolsexperiencea plus
ProficientinMS Office

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Diversity

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Time Type:

Full time

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