Senior Vice President, Demand and Capacity Planning Senior Lead

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The Workforce Management team is responsible of leading Citi’s transformation efforts around staffing and skill adequacy and organization design. It is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the workforce. We are a global team with highly motivated colleagues who are focused on ensuring Citi has the right number of people, with the right skills, at the right place, time and cost.

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Demand and Capacity Planning Senior Lead based in Chennai, India.  This role offers a hybrid work arrangement.

The Demand & Capacity role is part of the enterprise workforce management team and is responsible for designing and implementing the approach, processes, and governance of transformation around how Citi manages work demand identification and capacity planning.  This role will be responsible for embedding the demand & capacity planning processes across the organization and championing change efforts across key stakeholders in HR, Finance, and the business.  

In this role, you’re expected to:

• Lead the design and implementation of the demand & capacity planning area. This includes development and implementation of the roadmap, processes, tools, controls, technology business requirements and change management to drive standardization, sustainability of Citi headcount management in alignment with financial planning processes. 

• Ensure that business units across Citi can identify their work demand, understand the drivers, and assess their capacity needs and gaps. 

• Contribute to refreshing of requirements, standards and procedures.  

• Communicate corporate standards and partner with and influence business/function stakeholders to drive alignment across the firm of the forecasting and headcount planning process. 

• Partner with the Workforce Management solutions team in the onboarding and enablement of technology for resource tracking including designing the operating model and change management framework. 

• Partner closely with People Insights, Workforce Management Solutions, Workforce Management Partner Engagement & Adoption, Finance and other enterprise workforce management teams such as skills, resource planning and org design to align on solutions that integrate the work across Citi. 

• Facilitate the transition of the firm to the future-state Resource Management tooling, including the position management. 

• Contribute to the on-time delivery of regulatory commitments regarding resource management. 

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications

• 10- 15+ years’ of experience in related field of Resource Management, HR, Talent, Finance, or Strategy. 

• Proven experience in the Workforce Planning discipline. 

• Deep understanding of financial planning, analytics, and business operations. 

• Exceptional team leader with the ability to interact with senior leadership and motivate global teams and peers. 

• Ability to analyze data and prepare executive level reports and insights. 

• Experience in driving end to end design and change management in a regulated large organization.  

• Hands on experience in writing and managing procedures and standards as well as process controls. 

• Proven capability to develop, innovate, adapt process transformation approaches and methods, influence, and lead to execute process change which brings higher business value. 

• Strong strategy execution experience with attention to details, while keeping focus on the big picture. 

• Ability to deliver results and on-time delivery of work. 

• Comfort with ambiguity and the ability to adapt to shifting goals and priorities. 

• Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations. 

• Effective leader with demonstrated ability to coach and influence peer group in decision making and strategic processes. 

Education

• Bachelor’s/University degree, Master’s degree preferred 

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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