Ops Sup Analyst 1 - C09

The Ops Sup Analyst is an intermediate level position responsible for providing operations support services, including but not limited to;
Reconciliation and Resolution of General Ledger outages and supervise escalated issues in coordination with the Operations - Core Team.
The overall objective of this role is to ensure seamless delivery of day-to-day operations support services in alignment with Citi operations
support infrastructure and processes.
Responsibilities:
• Validation of credit card related settlements and performing journals to balance the General ledgers.
Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective
service to Citi’s clients
• Recommending new work procedures to help streamline operations
• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications
• Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators,
as well as providing written and oral communications to supported business areas for approval of correct financial entries and
resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed
• Analyze operations information and make evaluative judgements to solve problems
Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within
established procedures
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
Serve as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating
particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with
applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior,
conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as
effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:
• 5-8 years of relevant experience
• Proficient in Microsoft Office
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support COB testing
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills
Education:
• Bachelor’s degree/University degree or equivalent experience

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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