Operations Support Specialist - CHENNAI (Hybrid)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Operations Support Analyst  - Hybrid (Internal Job Title: Ops Sup Analyst  - C05) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Core Responsibilities:

• Process Payment Instructions – ensuring the necessary approvals have been provided.

• Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately.

• Process journal entries

• Track and Work within the required Service Levels

• Manage different work queues and assist with the production of department MIS and reporting.

• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.

• Delivery of a high level of customer service to internal customers

• Key Deliverables:

• Verify and process requests/instructions ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required

• Follow through tasks and take ownership to ensure they are completed to the required standards.

• Adhere to policies, standard framework decided stated by the company to meet client need.

• Meeting all Control and Compliance requirements and updating procedures as required

• Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.

• Timely and accurate processing and customer resolution

• Timely escalation on incomplete/delayed processing

Experience:

• Bachelor's degree with minimum 1-2 years of investment banking experience is preferred.

• Exposure to payment operations including SWIFT, CHAPS, Faster Payment and Nostro reconciliation would be an added advantage.

• Prior experience in working with processes like settlements &  Treasury Ops would be an added advantage. 

Skills:

• Flexible to work in UK time zone and holidays.

• Excellent communications skills, both verbal and written.

• Good Microsoft skills including Excel, Word and Outlook

• Knowledge of risk & controls to resolve first level escalated inquiries.

• Computer literate and ability to grasp several in house systems quickly.

• Demonstrates collaborative competency.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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