Officer - Operations Support Analyst 2 - CHENNAI

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer - Operations Support Analyst 2 - Hybrid (Internal Job Title: Ops Support Analyst - C10) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

Individuals in this role would be subject matter experts in managing reconciliations and payment processing. Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately. Oversees daily operations and manages work queues while contributing to MIS production and reporting. Reviews process changes and finalizes documentation with necessary approvals. Perform quality reviews and approves journals as second level reviewer. Upholds control and compliance standards while driving process accuracy and operational efficiency. Support team performance through effective oversight. Monitors the overall day to day function of operation and assist supervisor in the audit deliverables.

• Track, manage and work workstreams within the required Service Levels
• Complete a Balance Sheet & P&L review.
• Be an escalation contact between analysts and the business.
• Oversight of the function to ensure all activities are completed within timeframe.
• Assist with process reviews relating to policy changes.
• Process Payment Instructions – ensuring the necessary approvals have been provided.
• Process journal entries, following the documented process.
• Track and Work within the required Service Levels
• Manage different work queues and assist with the production of department MIS and reporting.
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to internal customers

• QA of activities completed by Payment Operations team
• Track, manage and work workstreams within the required Service Levels
• Complete a comprehensive Balance Sheet & P&L review, being able to verify and identify balances and troubleshoot inconsistencies.    
• Produce Journal entries for Month end accruals, legal and PPI reserves and corrective ledgers.
• Support the business with KPMG audit, by identifying and providing supporting documentation to KPMG as requested
• Coordinate ledger transactions with: Legal, Tax, Ops teams
• Should have good knowledge in Cross border transfers.
• Should possess knowledge in UK Compliance and Sanction procedures.
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to both internal and external customers
• Follow through tasks and take ownership to ensure they are completed to the required standards.
• Adhere to policies, standard framework decided stated by the company to meet client need.
• Meeting all Control and Compliance requirements and updating procedures as required
• Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
• Timely and accurate processing
• Timely escalation on incomplete/delayed processing

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's degree with minimum 5- 7 years of banking experience is preferred.
• Exposure to payment operations including SWIFT, CHAPS, Faster Payment and Nostro reconciliation would be an added advantage.
• Prior experience in working with processes like settlements & Treasury Ops would be an added advantage. 

• Flexible to work in UK time zone and holidays.
• Excellent communications skills, both verbal and written.
• Good Microsoft skills including Excel, Word and Outlook
• Knowledge of risk & controls to resolve first level escalated inquiries.
• Computer literate and ability to grasp several in house systems quickly.
• Demonstrates collaborative competency.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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