Central Control Capabilities - Central Testing Execution Lead

The Control Testing Utility (CTU) has been established by the Central Control Capabilities (CCC) function within the Control organization. Its mandate is to design and execute robust Monitoring & Testing (M&T) of controls for the majority of the controls across the enterprise.

The CTU is structured along three pillars: (1) Control Assessment, (2) Central Testing Execution, and (3) Strategy, Governance & Automation. The Control Assessment teams are co-located with the key process owners, while the Central Testing Execution teams are based in Citi’s service centers in India.

The Central Testing Execution Lead (hereafter referred to as CTE Lead) is responsible for the centralized execution of the control M&T activities in partnership with the Control Assessment teams. The CTE Lead oversees the day-to-day activities of the control testers based in India and provides guidance to the dedicated team of control testing automation analysts within the AIM organization. In addition, the CTE Lead acts as Central Control representative in India providing coordination and oversight of all the members of the Central Control organization in India beyond the CTU.

The role requires extensive experience in designing and managing processes, extensive experience in building and leading large teams, and in-depth knowledge of Citi’s operational & compliance risk management framework (MCA or Manager’s Control Assessment). It requires excellent presentation & communication skills and executive presence to influence a wide range of audiences, including senior leadership and regulators. It involves development and deployment of strategic plans as well as on-going execution of critical activities with continuous focus on enhancing effectiveness and efficiency.

The CTE Lead has full accountability over multiple teams, including management of people, budget and planning; has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations.

Primary Responsibilities

• To build and manage the team responsible for executing the M&T activities in partnership with the Control Assessment teams. Includes ensuring adequate capacity and professional qualification of the team members based on their individual responsibilities.
• To ensure the timely, complete and accurate execution of the M&T activities in compliance with the Global MCA Procedures and in alignment with the CTU Operating Model.  Includes the engagement with control operators and owners for dispositioning of control deficiencies.
• To drive continued improvement in process efficiency and effectiveness, providing guidance to the dedicated team of control testing automation analysts in the AIM organization in partnership with the Strategy, Governance & Automation Lead.
• To provide onsite coordination and oversight of all the members of the Central Control organization located in India beyond the CTU, acting as the Central Control representative in the country.

Qualifications

• 15+ years of experience, including 10+ years of managerial experience building & leading large, high-performing teams that operate across multiple functions and geographies.
• Extensive experience in designing & executing processes with timeliness and quality; proficient in developing new ideas and ability to prioritize investments to improve processes.
• In-depth knowledge of the operational & compliance risk management framework (MCA or Manager’s Control Assessment) and experience in design and/or assessment of controls.
• Analytical thinking with proven ability to ask insightful questions, break down complex challenges into workable components, and draw meaningful conclusions.
• Strategic thought leadership to develop and execute against a plan, effectively driving change across the team and more broadly the enterprise.
• Maturity to read different situations accurately and take the appropriate action to secure the commitment of the stakeholders.

Education

• Bachelor's/University degree is required; Master's degree is preferred.

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