Assistant Vice President

Overview:

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

CSIPL partners will support the Centralized Entitlement Group of Citibank North America. CSIPL team will perform:

•    Perform semi-annual and transfer reviews by comparing the employee’s entitlements to the Job Profile Matrix (JPM)

•    Complete entitlement requests in Citi Marketplace (CMP) for new hires and existing employees via requests loaded to the CEG SharePoint site

•    Perform annual reviews of the JPM’s with Operations management to ensure they are complete and accurate

•    Support the onboarding of new system and partner entitlements, including the creation of new id’s/profiles

Responsibilities:

• Role responsibilities include but not limited to; Timely and accurate completion of complex tasks, data validations of products in support of operations, audit and agency initiatives.
• Supporting management in completion of assignments to meet multiple, aggressive deadlines.
• Ability to analyze and provide input to Team Managers based on department procedures and escalates issues to team managers.

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Lead / participate in strategic initiatives viz. Identify opportunities to reduce the Manual touch points, Enhancing controls through systemic enhancements, Identify Automation opportunities to simplify the process through VSM / lean initiatives resulting in productivity saves.

• Participate in leadership meetings & contribute valuable suggestions ensuring risks and control aspects are properly addressed.

• Manage a strong stakeholder connect through regular touchpoint meetings & monthly business review meetings.
• Ensure the COB strategies are managed well by proactive planning

• Handle a team and ensure appropriate coaching & support is provided.
• Foster an environment of learning and development.
• Consistently work towards creating self-sustained team through cross training.
• Drive a strong emphasis on adherence to Citi culture, leading by example • Ensure a robust performance management system is followed

• Drive the culture  of team building / employee engagement activities  to keep the morale of the team high always. 
• Should have the ability to manage teams across locations.

Shift timing - 24*7 shifts including late night (IST) shift start timings.

Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)

Location: Chennai, IN

Workday Posting: External & Internal This req# is raised for Criticality 2 process. The role is for team management  and will  have any people reporting to them.

Qualification

• 12-15 years of relevant experience in managing Operation Risk, etc.

• Excellent verbal and written communication skills Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

• Demonstrated understanding of complex operational processes , knowledge of Financial investigations / General ledger is preferable.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Self-motivated and detail oriented

• Exhibit problem-solving and decision-making skills

 Education:

• Bachelor’s/University degree Shift Timing Candidate should be willing to work in 24*7 shifts including late night shift start timings Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts

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