TTS Onboarding Implementation Specialist - C10 - CAPITAL FEDERAL

The Onboarding Implementation Specialist is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Key Responsibilities:

• Lead local and regional implementation´s projects.
• Bring the knowledge and tools to meet the goals.
• Identify and implement improvement opportunities in the customer experience and in the product implementation process.
• Manage the project portfolio as a Project Manager, being the central point in the implementation process from customer and the bank´s perspective.
• Manage and develop the key roles and responsibilities of the Project Manager.
• Produce and supervise the stages of the project, planning the necessary resources and controlling your application.
• Communicate periodically the progress and deviations in the projects to the main stakeholders collaborating with the clients in order to manage changes.
• Manage customer expectations reporting the issues that may affect the bank from implementation and client relationship perspective.
• Make recommendations and take proactive actions in order to improve processes, satisfy business needs or to identify new business opportunities.
• Participate in the implementation of new initiatives, sharing best practices.
• Manage data analytics and build reports and presentations.

Qualifications:

• Engineer, System Engineer, IT Professional with bachelor’s degree or equivalent (MBA a plus).
• PMI/PMP desired (definitely a plus).
• Bilingual Spanish & English.
• Experience in Project Management and Process Improvement, Customer Service, Technology Support, Product or similar.
• Ability to lead a team, with or without formal reporting lines.
• Ability to influence local and/or regional managers from support or business areas.
• Ability to work under pressure.
• Well-developed interpersonal skills.
• Senior presence: ability to have voice heard effectively.
• Well-developed communication and presentation skills.
• Good technical understanding, capable of interacting with IT technical people, methodical, capable to organize multiple disconnected components in a single process/ flow, without missing piece.

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