Global ID Administration Analyst (Hybrid)

Description
The Identity Access Management Operations (IAM Ops) is a global organization within with 900+ employees located across the globe. IAM manages entitlement and provisioning of access for internal Citi
employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM works in partnership with Global Information Security to build appropriate security architecture in new apps and
supports large business-driven technology projects related to information security issues.
Responsible to consolidate remaining IS operations from business, CTI, and satellite (in-country) offices, to meet the regulatory requirement of centralizing all Information Security (IS) functions under a single
management structure – Global IAM. Will work closely with Global Information Security (GIS) team, country O&T, Technology Sectors, Fincon, HR, Legal, Compliance and CTI for activities remained within the country.
This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company and opportunity to enhance the individual’s project management, risk
management skills.

Responsibilities:

• Provide core customer service support for assigned applications and systems.

• Initiate process changes and improvements that increase operating efficiency based on the Lean methodology.

• Complete moderately complex projects end-to-end, utilizing tools and methodologies.

• Provide guidance regarding Information Security concepts and policies (IS/IAM policies and guidelines), recommend and

• implement day-to-day work.

• Identify, register and resolve potential compliance issues, including accurate closure and inventory tracking.

• Understand and apply complex decision-making processes by seeking out input from stakeholders and comprehending risks in decision making.

• Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successful adoption.

• Coach team member, identify development needs and identify resources to recommend stretch capabilities.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Certifications preferred

• Advanced proficiency with Microsoft Office tools and software

• Consistently demonstrates clear and concise written and verbal communication.

• Proven analytical skills.

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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