Client Desk Banker - C11 - BOGOTA

The Client Desk Banker is an intermediate-level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Analyst also serves as an intermediary in trading for clients. The overall objective of this role is to act as strategic advisor to our clients by formulating investment strategies and raising capital for clients.

Global Subsidiaries Group (GSG) Client Desk Relationship Manager is an effective Banking coverage area; focus to understand client´s agenda and business priorities, appropriately meet those needs while enhancing customer’s satisfaction and increasing Citi share of wallet. 

Client Desk Relationship Manager covers a relevant portfolio of multinational clients, strategically deepening and cross selling current relationships, whereas adhering to high risk and controls standards. Clients under management are mainly existing clients, with flow business / transactional banking needs as Cash Management, International Trade, working capital, FX (Foreign Exchange), financing needs, among others.

Responsibilities:

• Participate client transactions, projects or assignments
• Partner with senior Corporate Banking Officers and professionals
• Conduct economic/financial research
• Provide evaluations of a company’s financial performance compared to overall industry and market trends or data
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Theoretical and practical application of a body of highly specialized knowledge is required, including comprehensive knowledge of the Corporate Banking business, its related products and pertinent regulations affecting it
• Consistently demonstrate clear and concise written and verbal communication
• Demonstrated planning and organizational skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Fluent in both English and Spanish

KEY RESPONSIBILITIES

• Perform annual account plan for each assigned client, identifying wallet size, share of wallet and opportunities to grow.
• Develop a comprehensive calling plan for the portfolio with KPIs to measure success, pursuing frequent and proactive interactions with clients.  
• Lead cross sell opportunities within the assigned portfolio to generate revenue by identifying and responding to customers´ financial, advisory and transactional needs.
• Prepare and send client proposals and follow up until implementation is completed. 
• Promote deepening product campaigns and coordinate the offering of the products/services with the respective product areas.  
• Revenue and drivers monitoring and preparation of monthly portfolio review.
• Ensure revenue and drivers goals accomplishment.
• Improve client’s overall satisfaction above the defined target.
• Build and maintain strong and close relationship with country, regional and global GNB (Global Network Banking) teams in order to learn, align and execute the global / regional and local strategy for the clients.
• Build and maintain strong and close relationship with Product, Operations and other partners in the country.
• Ensure client’s documentation and information is up to date and complete according to internal and regulatory requirements. 
• Promote cooperation and a permanent team work environment, and serve as back up for other relationship managers within the area.
• Propose, lead and proactively execute on business initiatives.

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