Instructional Design Manager

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Instructional Design team is part of the Learning Implementation Services (LIS) organization within Citi Learning & Culture. We partner closely with Learning Advisors, Functional Content Owners, and Digital Governance professionals to design high-impact, compliant, and scalable learning experiences that drive Citi’s business transformation.

Day to day, our team of instructional designers collaborates across functions like Anti Money Laundering, Independent Compliance Risk Management, Enterprise Risk & Controls, Information Security, Finance, Data, Human Resources, Legal, Enterprise Operations and others. We design and build learning solutions for audiences ranging from a few hundred to over 250,000 employees globally. Our work includes both traditional and adaptive web-based trainings engineered in typical authoring tools, including dominKnow and Area9 Rhapsode, with localization in 17+ languages.

This instructional design team’s enterprise reach, cutting-edge AI-powered learning technology, and a deep commitment to quality, accessibility, and innovation are its defining features. We’re not just building courses; we’re shaping how Citi learns, adapts, and thrives in a complex, highly regulated environment. It’s meaningful, fast-paced work that directly impacts both regulatory readiness and business performance.

What you’ll do:

• People Leadership: Lead and mentor a team of global instructional designers, fostering a culture of trust, excellence, and psychological safety, including performance and development conversations, coaching, recognition, and always tailoring your leadership approach based on individual growth & project needs.

• Instructional Design Oversight: Guide the creation and quality assurance of digital learning solutions (web-based trainings, adaptive learning modules, etc.), ensuring consistency with Citi’s learning design standards, accessibility practices, and other governance, including some hands-on development as needed, while championing the purposeful use of our standard authoring tools Area9 Rhapsode, dominKnow, and generative AI tools to increase efficiency and impact.  

• Operational Excellence: Oversee intake, scoping, and resource planning across a high volume of enterprise design requests using a tiered service model, while monitoring team KPIs (including turnaround times, efficiency metrics, etc.), while proactively addressing risk, bottlenecks, and audit readiness gaps.

• Strategic Partnership & Collaboration: Serve as a primary instructional design point of contact for Learning Advisors serving designated functional areas, as well as a primary contact for Digital Learning Governance on initiatives that centralize and standardize Citi’s instructional design services.

What we’ll need from you:

• Deep experience in instructional design, learning technology, or adult education

• Experience leading people & managing projects in a learning organization, preferably with globally distributed teams

• Proven expertise designing scalable digital learning solutions using cloud-based authoring tools such as Area9, dominKnow, or similar

• Strong understanding of learning governance, compliance, and audit-readiness practices

• Familiarity with related tools, such as LMS systems (e.g., Docebo, SumTotal, Workday), learning reporting & analytics, and generative AI tools

• Knowledge of enterprise structures, financial industry regulatory practices, learning design standards & governance

You will thrive in this role if you:

• Build trust quickly, communicate clearly, and coach with empathy

• Delegate for growth, not just delivery

• Can shift between visionary design conversations and operational detail

• Stay calm and solutions-focused when working in fast-paced, high-stakes environments

• Use data to tell a story; and use stories to drive change

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. 

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure 

• A discretional annual performance related bonus  

• Private medical insurance packages to suit your personal circumstances 

• Employee Assistance Program   

• Pension Plan  

• Paid Parental Leave  

• Special discounts for employees, family, and friends  

• Access to an array of learning and development resources  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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