Conduct Risk Officer, Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, conduct risk management and risk and control to Citi’s Controls Operations Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Conduct Risk Management Officer (“CRMO”) is an integral role in the Citi Chief Operating Office (“COO”) Controls- Risk Management Compliance Team in support of the Conduct Risk Management function. This position is responsible for working with the Head of the COO Conduct Risk team to support the completion of all requirements of the Global Conduct Risk Management Policy & Standard, the Global Conflicts of Interest Management Policy and the Citi Customer Complaint Handling Policy. 

COO is tightly integrated with Citi’s businesses. COO plays a central role in driving value for the firm and its clients. It provides a foundation for processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. The mission of the COO Controls organization in Citi is to support the identification, assessment, and management / mitigation of risk across COO related to franchise, reputational, and client risks. Within COO Controls, the COO Risk Management Compliance Team drives timely / quality adherence to compliance programs through effective governance over activities covering, Attestations, Conduct, Conflicts of Interest, Fraud, Mandatory Absence, Private/Public Designation, Personal Trading & Outside Activities / Personal Trading & Investment Policy.

The ideal candidate for this role would possess Risk Management experience.

What you’ll do

• Maintain effective Conduct Risk management governance and oversight by focusing on current & emerging high impact Conduct Risks across the COO

• Participate in the design, development, delivery and maintenance of the COO Conduct Risk Program ensuring adherence to the Conduct Risk Policy & Standard

• Analyze complex data and prepare concise presentations providing periodic updates to the Senior Conduct Risk Management Officer (SCRO) and governance forums regarding identification and remediation of significant Conduct Risk exposures, control gaps & key risk indicators

• Coordinate Conduct Risk-related meetings with stakeholders to review significant incidents/issues and or recurring issue themes and develop corrective action plans (“CAPs”) as needed

• Provide support in execution and oversight of adjacent team functions including the COO Conflicts of Interest and Customer Complaints Management

• Support the assessment the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes.

• Help drive and manage controls enhancements focused on increasing efficiency and reducing risk.

• Assist in the execution of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies.

• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures

• Develops a broad and detailed understanding of the organization’s landscape, culture and technology.

• Has the ability to operate with a limited level of direct supervision.

• Assist with audits, examinations, testing and regulatory inquiries when applicable.

• Can exercise independence of judgement and autonomy.

What we’ll need from you

• Relevant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Ability to navigate a complex organization; influence and lead people outside of direct management, across cultures and at a senior level.

• Ability to identify, measure, and manage key risks and controls.

• Strong knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Understanding of compliance laws, rules, regulations, and best practices.

• Understanding of Citi’s Policies, Standards, and Procedures.

• Bachelor’s degree, potentially Master’s degree

• Strong analytical skills to evaluate complex risk and control activities and processes.

• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.

• Strong problem-solving and decision-making skills

• Excellent project management and organizational skills and capability to handle multiple tasks/deliverables at one time.

• Proficiency including advanced concepts in Microsoft Office suite, particularly Excel and PowerPoint.

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of conduct risk management. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, conduct risk management and risk and control to Citi’s Controls Operations Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Conduct Risk Management Officer (“CRMO”) is an integral role in the Citi Chief Operating Office (“COO”) Controls- Risk Management Compliance Team in support of the Conduct Risk Management function. This position is responsible for working with the Head of the COO Conduct Risk team to support the completion of all requirements of the Global Conduct Risk Management Policy & Standard, the Global Conflicts of Interest Management Policy and the Citi Customer Complaint Handling Policy. 

COO is tightly integrated with Citi’s businesses. COO plays a central role in driving value for the firm and its clients. It provides a foundation for processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. The mission of the COO Controls organization in Citi is to support the identification, assessment, and management / mitigation of risk across COO related to franchise, reputational, and client risks. Within COO Controls, the COO Risk Management Compliance Team drives timely / quality adherence to compliance programs through effective governance over activities covering, Attestations, Conduct, Conflicts of Interest, Fraud, Mandatory Absence, Private/Public Designation, Personal Trading & Outside Activities / Personal Trading & Investment Policy.

The ideal candidate for this role would possess Risk Management experience.

What you’ll do

• Maintain effective Conduct Risk management governance and oversight by focusing on current & emerging high impact Conduct Risks across the COO

• Participate in the design, development, delivery and maintenance of the COO Conduct Risk Program ensuring adherence to the Conduct Risk Policy & Standard

• Analyze complex data and prepare concise presentations providing periodic updates to the Senior Conduct Risk Management Officer (SCRO) and governance forums regarding identification and remediation of significant Conduct Risk exposures, control gaps & key risk indicators

• Coordinate Conduct Risk-related meetings with stakeholders to review significant incidents/issues and or recurring issue themes and develop corrective action plans (“CAPs”) as needed

• Provide support in execution and oversight of adjacent team functions including the COO Conflicts of Interest and Customer Complaints Management

• Support the assessment the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes.

• Help drive and manage controls enhancements focused on increasing efficiency and reducing risk.

• Assist in the execution of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies.

• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures

• Develops a broad and detailed understanding of the organization’s landscape, culture and technology.

• Has the ability to operate with a limited level of direct supervision.

• Assist with audits, examinations, testing and regulatory inquiries when applicable.

• Can exercise independence of judgement and autonomy.

What we’ll need from you

• Relevant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.

• Ability to navigate a complex organization; influence and lead people outside of direct management, across cultures and at a senior level.

• Ability to identify, measure, and manage key risks and controls.

• Strong knowledge in the development and execution for controls.

• Proven experience in control related functions in the financial industry.

• Proven experience in implementing sustainable solutions and improving processes.

• Understanding of compliance laws, rules, regulations, and best practices.

• Understanding of Citi’s Policies, Standards, and Procedures.

• Bachelor’s degree, potentially Master’s degree

• Strong analytical skills to evaluate complex risk and control activities and processes.

• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.

• Strong problem-solving and decision-making skills

• Excellent project management and organizational skills and capability to handle multiple tasks/deliverables at one time.

• Proficiency including advanced concepts in Microsoft Office suite, particularly Excel and PowerPoint.

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of conduct risk management. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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