Application Support Tech Lead Analyst - VP

Excited to grow your career?

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Citi’s Services, Markets, Banking and Functions (SMBF) is looking for you to join our Production Services Technology team. Our technologists enable and support the success of our SMBF Business utilizing a broad range of technologies and data. We seek to drive our systems and processes toward scalable, low-latency, high-frequency enterprise systems to support Citi and our clients.

Who will be a great fit here?

A dedication to learning and a true passion for driving improvement is vital. We are looking for candidates who have a global perspective on the use of technology and data both within and outside of financial services. We value inclusion and diversity and so do you. We’ll also be looking for the following:

• Passion for technology, data, and the use of data to advance people, process, and organizations
• Ability to multitask with sharp problem-solving skills
• Statistical and analytical mind set with a data-driven, structured approach to driving progress
• Attention to detail and strong organizational skills
• Excellent communication skills, able to build relationships and rapport easily
• Ability to think independently, evaluate, negotiate, and structure updates suitable for senior / executive management across a wide variety topic associated with organizational initiatives
• A team player, good work ethic and willingness to get involved and drive progress
• Adaptable and enjoy working in a fast-paced environment

If you think the open position is right for you, we encourage you to apply!

What do we do?

SMBF Production Management:

Our organization owns application support and the delivery of infrastructure services to the across Citi, through our global and diverse team of over 3000 people positioned across 66 cities in 37 countries supporting ~2000 applications. The SMBF Production Management organization provides business critical application management and support to our SMBF clients globally. The Infrastructure Service Delivery organization, through efficient provision and effective use of infrastructure, are uniquely positioned to deliver tangible benefit to SMBF, alongside a best-in-class service from the global CTI organization. 

Your role in our team would encompass the following and more:

The Production Management organisation is embarking on a multiyear evolution which will change how it delivers its core services. This large-scale change programme has many different streams of work of which one is Optimisation and Enablement. Optimisation and Enablement will redefine not just what but how work is performed and drive a sustainable model for increased effectiveness and maturity across these services. This role will report into the Service Maturity Data and Analytics Lead and will be responsible for driving measurable change across this domain. The role will be “hands on” and the successful candidate will be very technically astute across a broad set of Technologies.

Day to day tasks will involve actively driving the maturity of the Service Offering of all Data and Analytics utilized across Production Management Globally. Supporting the effort to move towards next generation analytics enabling the ability to not just describe and diagnose but to predict and prescribe meaningful actions automatically. Being able to measure and communicate the benefit and impact will be a crucial component.

Collaboration beyond the Production Management organization will be required to deliver aspects of the programme. The role will involve handling large critical datasets where attention to detail is paramount. Innovation is a key driver and as such persons with an inquisitive technical mindset will thrive. Success in this role will be measured through the delivery of impactful and positive change. The role will require someone with proven ability to not just deliver change technically but to also embed the change sustainably. Only people with exceptional communication skills and an unwavering level of tenacity to constantly deliver should apply.

Mandatory Technical experience / qualifications and proficiency Level

• Advanced Data Analytics/Visualization
• Advanced MS Office
• Advanced Statistical Analysis
• Advanced Process reengineering
• Proficient Python
• Proficient SharePoint
• Proficient Business Transformation
• Proficient Business Analysis
• ProficientProject management 

Desirable experience or qualifications:

• Practical application of SRE
• AI / Emerging Technologies
• Production Support experience
• Tableau

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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