Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

CPB OPS Control Officer - Switzerland

Job Req ID 21264847 Primary Location Zurich, Switzerland Job Category Risk Management
Apply Now

Key Responsibilities:

  • CAP Management: CAP oversight, review & system input, ongoing engagement through the life-cycle of the CAP, Monitoring and Escalation;
  • MCA Oversight: Works with Operations to ensure the integrity of ARCRM content and structure, acts as MCA Champion and performs quarterly/annual Risk Assessments;
  • Audit Interface & Oversight: In partnership with Operations, assess Pre-Audit Readiness and perform review, deliverable tracking, fieldstatus updates, audit issue review and challenge, CAP formulation & guidance;
  • KRI Oversight & Challenge: Monitor metrics and key risk indicators via Operations MIS, Dashboards, BSER reports, ORE, etc., challenge key risk items within operational metrics and work with Operations to determine risk-based thresholds;
  • ORE Oversight: Interface to Operations for all Operational Risk Events and system entry for eligible events, policy guidance and point of escalation, documenting lessons learned, reporting / proper sign-off and communication as needed;
  • Outsourcing Coordinator for Switzerland: Review and coordinate outsourcing initiatives, manage the Swiss Outsourcing & Data Protection Committee meeting, keep an inventory of all outsourcing and keep oversight of the required outsourcing controls to ensure the outsourced activities are performed in a safe and sound manner and in compliance with applicable laws, regulations and Citi policies
  • EUC Oversight and attestation
  • Process / Conformance Reviews / Geneva Branch Controls
  • Management of the Switzerland Continuity of Business Country Coordinator
  • Business Support: Ensure seaming less onboarding of CPB clients onto the Private Bank In View application and other support services such as CitiSFT or Citidirect

Qualifications and skills:

  • Proven experience in at least one of; controls & risk, compliance, audit or regulatory functions
  • Strong project management skills - excellent organizational skills, ability to multitask and adapt to change in a fast passed environment
  • Self-motivated and detail oriented
  • Problem solver with the ability to translate plans in actions
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office
  • Strong influence, negotiating  and relationship skills


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs