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VP: Enterprise Ops Risk Reporting & Analytics-Hybrid

Job Req ID 22520954 Location(s) Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Atlanta, Georgia; Elk Grove Village, Illinois Job Category Risk Management
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Global Reporting, Tools & Analytics (GRA) is part of the Global Consumer Business Operational Risk & Control (CBORC) organization, which supports Global Consumer Banking by creating and implementing methodologies to measure and escalate Operational Risk.  CBORC is a First Line of Defense Control function that aids in the assessment of risk evaluation for Consumer Banking.  The team develops and maintains reports and tools, and the team is responsible for leading transformational Control projects and automation efforts across Global Consumer Banking. GRA also partners with Enterprise functions to lead and deliver transformational efforts across the firm.  

The individual in this role will report to the Global CBORC Research & Analysis Program Group Manager.  The team is responsible for the management, oversight, and implementation of global projects that enhance CBORC’s ability to proactively detect, measure and manage Operational Risk and other functions as needed.  This role requires an individual with a strong desire to work in a fast pace, agile and dynamic environment where priorities and expectations change.

Key Responsibilities:

The person in this role will be responsible for organizing and analyzing large amounts of data to proactively identify potential risks to the firm and make recommendations that influence the decisions of key business partners.  They will identify relevant source systems and datasets to mine for client business needs, and collect large structured and unstructured datasets and variables.  They will leverage Natural Language Processing and Machine Learning techniques to connect data sets and reveal insights hidden within large volumes of numeric and textual data.

Additional Responsibilities Include:

  • Engage with Enterprise organizations (i.e. ICG, Finance, Risk, etc.) to deliver on cross-functional projects and initiatives
  • Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and make recommendations that influence decisions of key business partners
  • Analyze operational risk data from various cross functional stakeholders to identify potential control gaps and identify actions to remediate the root cause
  • Identify data patterns & trends to examine past business and control performance
  • Support implementation of a 1st Line of Defense risk analytics program to incorporate NLP and Machine Learning results into key reporting and control forums
  • Develop clear and concise reporting which allow end users to easily interpret analysis findings to make critical business decisions
  • Lead integration of functions and partner with multiple senior management teams to meet goals and deploy new products and process enhancements
  • Manage complex processes and reporting streams
  • Evaluate efficiency of existing functions and drive improvements
  • Partner with functional teams to create a path to success – tasks, milestones
  • Provide transparency to senior leadership through regular updates 
  • Identify and manage dependencies
  • Ensure Project plans, implementations, and new builds are Audit-Ready

Job Skills/Qualifications:

  • 6-10 years of experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
  • Experience in business and data analysis, process improvement and/or project management
  • Strong ability to understand complex business processes and identify root causes for problems
  • Strong understanding of Operational Risk & Control environment
  • Ability to analyze Operational Risk datasets to identify key risks and document actions required to address each risk
  • Ability to develop & communicate senior level reports outlining problems and recommending solutions to resolve
  • Strong understanding of regulatory and reporting requirements
  • Strong understanding of process engineering strategies, and process development
  • Excellent written and verbal communication skills
  • Ability to perform under pressure
  • Ability to function independently
  • Proficient in MS Office Word, Excel and PowerPoint applications


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Wilmington Delaware United States


Primary Location Salary Range:

$106,630.00 - $159,940.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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