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SVP, Head of Collections/Recovery Agency Strategy & Analytics- Hybrid

Job Req ID 23611662 Location(s) Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Elk Grove Village, Illinois; Irving, Texas Job Category Risk Management
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This position is within the Cards Collections and Recovery Risk team. As part of this team, the successful candidate will be responsible for helping manage Recovery and late stage Collections Strategy, Operations Oversight, and daily interaction with the Collections and Recovery policy and operations teams.  The role is accountable for supporting cooperative deployment of strategies designed to meet portfolio Risk Appetite goals and the execution of routines to monitor a full spectrum of processes. The individual will work closely with the Collections and Recovery Operations team, Collections and Recovery Policy team and Cards Risk Management leaders to ensure alignment between strategy and operations areas.


oManage a team of analysts and senior analysts located throughout the US and India.

oOptimizing existing late stage collections and recovery strategies pertaining to third party agency placements.

oDeveloping models using regression techniques or other statistical methodologies to classify accounts based on risk and treatment efficiency.

oWorking across Operations, Internal Recovery, and Legal Strategy risk peer groups to optimize full end-to-end recovery life cycle of accounts from both a lifetime liquidation and Net Present Value perspective.

oRepresenting Risk Management on inter-departmental Process Teams.

oParticipating in creating system requirements for new collections and recovery strategies and represent Risk Management throughout the development life cycle of a new strategy or policy.

oMaking recommendations and communicating the results to senior management.

oEvaluating effectiveness of current collections and recovery policies and strategies.

oMaking significant contributions in the development of analytical tools used in the assessment of Collections and Recovery risk and policy.

oAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


oFour-year degree in Statistics, Economics, Engineering, Finance, Mathematics, or a related quantitative field; Graduate degree is highly desirable

oMinimum 10 years of related analytic experience in a collections or recovery environment

oMinimum 5+ years of experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, S+ or some equivalent or R/ R Studio

oDemonstrated ability to synthesize, prioritize and drive results with a high sense of urgency

oStrong project management ability

oConsistently demonstrate clear and concise written and verbal communication

oPrevious management experience


  • Bachelors level degree in Business, Statistics, Mathematics, or Engineering. Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Risk Management


Job Family:

Risk Policy


Time Type:

Full time


Primary Location:

Wilmington Delaware United States


Primary Location Salary Range:

$150,940.00 - $226,410.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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