Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

PBWM Risk Category Manager- Hybrid

Job Req ID 22588144 Location(s) Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Atlanta, Georgia Job Category Risk Management
Apply Now

Personal Banking and Wealth Management (PBWM) Chief Administrative Office (CAO) Risk and Controls organization drives global consistency for addressing Operational Risk and Control issues. CAO Risk and Controls organization fosters a culture of control and customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks. This role will support restructuring, simplifying, and streamlining MCA across PBWM through control design, effectiveness, and monitoring strategies to create a robust, comprehensive, and sustainable risk management framework.

The PBWM Risk Category Manager will support the identification of operational risks, establishing and maintaining a support infrastructure to monitor controls for the Consumer business. As a First Line of Defense function this person will need to build trusted relationships with Business Leaders, Process Owners, Regional and CAO Risk and Controls colleagues as well as Second- and Third-Line partners.  A good understanding of the financial services industry, direct competitors' products and services, is also valuable in order to contribute to the objectives of the business. This position also requires a thorough understanding of strategic direction of the Consumer Bank combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent written and oral communication as well as presentation skills required in order to negotiate internally.


  • Help lead the maintenance of standards and procedures for consistent application of Citi’s GRC operational and compliance risk taxonomies across all risk types.
  • Ensure the data, application and assessment of risk taxonomy is consistent between multiple risk assessment routines:- MCA, Key Operational Risks, Material Operating Risks, Risk Appetite Assessment, the Material Risk Inventory, Risk Assessment of the Operating Plan, Top Risks; Issues Management and Loss/Event Reporting.
  • Manage the mapping and linkage between key Dependencies; i.e. Policies, Regulations, Applications, Products, is consistent with the risk taxonomy.
  • Drive the implementation of PBWM tailored solutions for the enhancement and adoption of Enterprise MCA Profiles (EMPs).
  • Act as a specialist function for maintaining integrity of mapping of issues and losses to MCA from a risk perspective; enforcing discipline around mapping protocols, e.g. root cause versus impact / event etc.
  • Facilitate Risk Monitoring Forum (RMF) meetings and manage end-to-end processes for all RMFs (KORs and Non-KORs)
  • Collect/Validate data for Risk Appetite Assessments (including PTG), Risk Identification processes, etc.
  • Help lead the re-engineering of key processes to deliver best in class standardized, streamlined and simplified capabilities across the organization
  • Assist with Identifying and managing operational risks, execution, and monitoring of controls.
  • Responsible for enhancing the risk component of ARCM statements including but not limited to; ensuring consistency amongst inherent risk assessments and aligning with Compliance and Operational Risk Key Indicators.
  • Manage the strengthening of the control environment for the business group supported. Drive the implementation of Operational Risk Management policy and work with business process owners to ensure consistent implementation within functions.
  • Assist with the delivery of operational risk assessment results and design strong business metrics that provide line of sight to business control performance.
  • Supports issue mitigation of significant operational breaks, identification of root cause, make recommendations for future prevention; provide governance to ensure remediation and improvements.
  • Partner with Global Functions, including Independent ORM, Risk, Compliance, Audit and Legal to identify and mitigate cross business risks.
  • Support the execution of processes that will deliver on the expectations set by Citi’s Regulators.
  • Responsible for the coordination of day-to-day activities to manage the assigned GRC risk category.
  • Drive consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description.
  • For the risk category assigned, be responsible for supporting the revisions and adoptions of EMPs, regulatory inventory mapping (RIM), policy mapping and integration into MCA, Product Risk Rating, and Technology Scorecard Integration into MCA.
  • Assist with defining thresholds for Universal Key Indicators (UKIs) and Business Key Indicators (BKIs) for PBWM.
  • Helps maintain standard metrics reporting.


  • Risk professional with exceptional career within consumer banking risk management.
  • Proven experience in process simplification, reengineering and automation efforts.
  • Track record of installation of improvement programs and processes. Good knowledge of Consumer Operations and Consumer product offering, services, policies, procedures, regulations, systems, and technologies.
  • Knowledge of various risks faced by the business and ability to define risk management mechanisms within the organization.  
  • Ability to drive results across matrixed organizations
  • Excellent communication and presentation skills. Strong influencing and negotiation skills. 
  • Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties.
  • Proactive and Dynamic with a strategic mindset. Able to identify and resolve issues quickly and effectively.
  • Ability to work effectively in situations requiring analytical, interpretive, and problem-solving techniques.


  • 6-10 years of experience in Risk & Control in a large financial institution
  • Experience using risk and control systems
  • Experience in working in a global organization


  • Bachelor’s/University degree, Master’s degree preferred


    Job Family Group:

    Risk Management


    Job Family:

    Operational Risk


    Time Type:

    Full time


    Primary Location:

    Wilmington Delaware United States


    Primary Location Salary Range:

    $110,890.00 - $166,340.00


    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the EEO Policy Statement.

    View the Pay Transparency Posting


    Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

    Apply Now
    • Join our team
      of 220,000+
      strong diverse employees

    • Socially minded employees volunteering in communities across 90 countries

    • Meaningful career opportunities thanks to a physical presence in over 95 markets

    We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

    Saved Jobs

    You have no saved jobs

    Previously Viewed Jobs

    You have no viewed jobs