Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Operational Risk Officer – NA CBORC SORM Support

Job Req ID 21252057 Primary Location Wilmington, Delaware; O'Fallon, Missouri; Jacksonville, Florida; Tampa, Florida; Charlotte, North Carolina; Irving, Texas; Taiwan; Florida Job Category Risk Management
Apply Now

Open to candidates across the US!

The Operational Risk Manager will focus on MCA strengthening and will work closely with the Central US Consumer Bank Program Team responsible for building standards for elevating the control and monitoring model with the goal of instilling consistency to the design of Activity, Risk, Control and Monitoring (ARCM) frameworks.  You will be part of the Senior Operational Risk Management (SORM) team responsible for implementing the new model into the business.  The SORM team provides facilitation, expertise and assurance for the effective management of the Operational Risk Control Environment in line with Operational Risk Management 2nd Line (ORM) policy, Independent Compliance Risk Management (ICRM), Regulatory and Internal Audit (IA) expectations.  This person will work alongside Business Operational Risk Managers (BORMs) to ensure effective risk management is embedded in day to day business strategies, and related activities.

Key Responsibilities

  • Provides Citi Risk & Controls expertise in building and aligning ARCMs to the new model
  • Provides analytical support in terms of Inherent risks, residual risks, compensating controls, issue/loss themes and trends
  • Provides project management, analytic, reporting and presentation document support for all aspects of Manager Control Assessment (MCA) processes, Annual Risk Assessment (ARA), Quarterly Risk Assessment (QRA), Continuous Risk Management and Monitoring (CRM)
  • Drives support and analysis for residual risk management and escalation through the Key Operational Risk (KOR) Program as per ORM Policy requirements
  • Engages in Internal Audit reviews, ICRM reviews, and regulatory reviews as control expertise is required.
  • Provides deep dive analytics for Assessment of Control and Monitoring Design (CMDA)
  • Facilitates and drives requirements for the regulatory inventory mapping initiative including providing support and analytics for mapping detailed requirements of applicable regulations (i.e. Reg Z, UDAAP, etc.) to existing or proposed controls. Identifying risk and control statement improvements and overall assuring ARCMs are meeting audit and regulatory expectation
  • Analyzes regulatory requirements to ensure adherence across all Branded Cards business and support areas for assurance that every detailed risk is mitigated, mapping and controlled
  • Assumes leadership role in ensuring all Citi Risk & Controls (GRC) changes, issues and requirements are cascaded, executed and closed out.  This includes a range of responsibilities such as standard / enterprise control profile adoption, QRA requirements, ARA requirements system access reviews, migrations, and change management.


  • 5+ years relevant experience
  • Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.
  • Project Management Experience
  • Experience in Internal Audit or Financial Control would be desirable.
  • Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.
  • Excellent communication skills – verbal & written


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs