NAM Card ThankYou Rewards Program Manager – Shop With Points Strategic Partnerships

Citi ThankYou Rewards is an award-winning, enterprise loyalty program with over 15 million members. The program is a cornerstone of Citi Cards strategy and is one of the top execution priorities for the business. The program aims to build a ubiquitous redemption currency by offering achievable and aspirational rewards wherever and whenever customers want them, while delivering a best-in-class and personalized customer experience every step of the way.

Responsibilities:

As ThankYou Rewards strives to deliver rewards wherever and whenever our customers want them, the Shop With Points/Pay With Points partnerships and redemption journeys are key parts of our strategy. As we grow, our vision is to develop integrated relationships in priority categories while enabling alternative online solutions to deliver full redemption breadth and flexibility to our members at attractive economics. The program manager for these redemption options will manage and grow our existing key partnerships and continue to evolve each journey.

• Build overall strategy including overall relationship management with our Shop With Points/Pay With Points partners including numerous major national brands

• Manage day to day business interactions and tactical priorities with partners including but not restricted to campaign brainstorming, execution, expanding functionalities, marketing strategy and general operational issue resolution

• Lead platform initiatives that drive program growth from start to finish by working with partners and internal Citi teams such as product, tech, legal, and sourcing to improve the redemption journeys

• Develop decks and quarterly business reviews for existing partners and senior management updates by managing all aspects of strategy, performance, financials and capabilities management oversight

• Maintain a database of general performance, operational tracking, and marketing campaigns; provide redemption summaries and recommend themes for future campaigns and/or partnerships

• Work to secure and onboard new partnerships to expand the breath of our customer redemption opportunities

Qualifications:

• Bachelor's degree required
• Strong verbal and written communication skills, including presentation skills.
• Project management with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Functional knowledge of the Credit Cards industry and applicable rules, regulations, and processes.
• Pragmatic problem-solver, forward thinker with independence of thought.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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