Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Training Instructional Designer (AVP)

Job Req ID 21247385 Primary Location Warsaw, Poland Job Category Compliance and Control
Apply Now

The Instructional Designer mainly provides training and learning program and design support for the Global GFIU PTS Organization. This includes the design of training materials, programing of content, assessment development, communication of training requirements, course development and program maintenance. This position will consult with the Training Programs Managers, stakeholders, business requestors and other PTS Members to understand training requirements, timing, learning solutions, impacts to training curriculums and evaluation objectives to build and deliver learning solutions. Design training based on principles of adult learning using a variety of instructional methods and media appropriate for the proposed learning objectives to predominately Analyst populations with a focus on job application. Tracking and meeting administrative process requirements is critical for this position.


  • Determine appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
  • Design and develop training solutions to support instructor-led, self-directed or blended classroom training models as required.
  • Design process requires: needs assessments; task analysis; research of knowledge tasks; working with subjects matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups.  Design also includes the creation of training assessments/tests. 
  • Development includes: constructing end-user materials, facilitator guides, assessments, translations and writing supporting documentation.
  • Create measurement strategy for client solutions to include the overall assessment approach as well as the design and development of data collection tools and methods to measure the impact of training.
  • Create project plans, timelines and documentation.
  • Work extensively with subject matter experts, project teams of varying sizes, and business stakeholders at multiple levels.


  • Well versed in adult learning theory and instructional design methodology and process.
  • Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting.
  • Strong learning technology and course design experience preferred.
  • Detail oriented with strong analytical/probing skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, organizational, and time management skills.
  • Demonstrated project and process management skills with experience managing multiple concurrent instructional design projects.
  • Team oriented, accountable, and self-motivated. 
  • Two or more years of instructional design experience.
  • Bachelor’s degree in Instructional Design or related field is preferred.
  • Experience in the Banking, Mortgage, and/or Financial Services industry designing and development training for sales, service representative, customer contact and call center is preferred.

We offer

  • Opportunity of professional development in the international and well-established company
  • Learning opportunities and challenging assignments in which you can utilize your knowledge
  • Competitive social benefits

Chance for a career evolution within Citi business structures


Job Family Group:

Compliance and Control


Job Family:

AML Core


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs