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The Business Process & Administration Analyst

Job Req ID 23704903 Location(s) Warsaw, Poland Job Type Hybrid Job Category Operations - Core
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The Business Process & Administration Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data, as well as preparing detailed internal & client reporting outputs. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Limited but direct impact on the business through the quality & timeliness of the tasks/services provided.


  • Independently designs/analyzes standard to moderately complex reports including data content, format, source data, and the production process.

  • Independently writes specifications for new report programs, spreadsheets and other devices to produce reports.

  • Identifies reporting gaps and makes judgments and recommendations based on analysis and specialty area knowledge.

  • Analyzes comparative data from reports and interprets results.

  • Based on analysis performed, makes recommendations to support process improvements and increase in operating efficiencies that have limited but direct impact on the business.

  • Utilizes communication skills to articulate and exchange information in a concise and logical way, as well as be sensitive to audience diversity.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 0-2 years relevant experience in the area of reporting and data processing;

  • Good knowledge of MS tools, Power BI & Power Query;

  • English Language skills at an advanced level;

  • Excellent communication skills;

  • Detail oriented & self-driven.

  • Bachelor’s/University degree or equivalent experience

We offer:

  • Competitive salary connected with annual salary review and discretionary annual performance bonus

  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

  • Hybrid model of work – from modern offices and from home, flexible working hours

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Unlimited development opportunities within Citi global network.

  • Exposure to a wide range of internal stakeholders as well as to senior management


Job Family Group:

Operations - Core


Job Family:

Business Planning & Analysis


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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