Senior ICG App Support Analyst

At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Citi technology as a key part of the CTI Enterprise Command Center (ECC) Operations Team. As the Senior ICG App Support Analyst you will run IT Service orientated coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Shift Managers and the ECC Institutional Client Group (ICG) Application Support team in cooperation with our other Operations centers located in North and South America, Europe and Asia.

This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Technology and ability to quickly learn multiple platforms, toolsets and processes.

Role and Responsibilities:

In this role you will be responsible for providing Level 1 technical support for Citi ICG Applications, including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure.

• We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
• You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.
• You will be generating documentation of existing processes and improvements.
• You will be cooperating with various teams around the globe.
• Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority
• Work in shift system to cover 24x7x365.

Knowledge, Skills and Competences:

That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.

• Problem solving, methodical with analytical skills.
• Good organizational and coordinating skills, able to set priorities.
• High-reaching and with dedication towards continual growth and self-improvement
• Good time management skills with high sense of urgency and dedication.
• Clear personal work ethic that inspires quality and enthusiasm.
• Ability to work through a multitude of challenges/obstacles to achieve the desired end result.
• Ability and willingness to operate within tightly controlled operational procedures.
• Experience & educational preferences:

We offer:

• Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• A chance to make a difference with various affinity networks and charity initiative

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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