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Senior Business Analyst

Job Req ID 23712390 Location(s) Warsaw, Poland Job Type On-Site/Resident Job Category Operations - Core
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We are looking for a Senior Business Analyst within Securities Services Operations who will contribute to the development of new technologies, improvement of processes and work-flows as well as client, mandatory and regulatory initiatives within Middle Office business.

This role is critical in helping to shape and drive process and technology change across the group.  Role requires great analytical skills in order to design, test and validate complex solutions and services for our clients and operational teams. Communication and interpersonal skills are required to effectively cooperate with multiple stakeholders across Product, Technology, Operations and our Clients.

Would you like to contribute to our mission of enabling Growth and Progress? Then your place is here!

Join Change Management department within the Citi Solutions Center Poland to have unique opportunity to progress your career with the largest financial services institution in the world.

What would you do as a Senior Business Analyst?

  • Perform process analysis and design solutions in response to client or operational needs

  • Deliver business requirements, prepare testing plans and execute and oversee testing

  • Co-operate closely with business stakeholders in hand with our Product, Technology partners and our clients

  • Take proactive actions targeted at minimizing and mitigating implementation & projects risk

  • Perform root cause analysis of common operational problems

  • Manage client and business ad-hoc queries and requirements

  • Contribute to project plans that assess resource requirements and timescales

  • Display appropriate involvement in Department initiatives & strategic planning

What do you need to become our Senior Business Analyst?

  • At least 5 years of experience as Business Analyst in Change Management unit or in operational improvements area (e.g. Lean, reengineering programs)

  • Experience of working with asset management companies on a variety of investment fund vehicles or Securities Services operations

  • Thorough understanding of financial markets

  • Very good command of English

  • Capability for stepping into project management at times when required

  • Excellent communication and stakeholders management skills, with the ability to communicate to a range of audiences

  • Knowledge of MS Visio, Power BI and SQL is a definite asset

What would you get in return?

  • Competitive salary; annual salary review; discretionary annual performance bonus

  • Opportunity to work in a hybrid model

  • Social benefits (e.g. private healthcare care, employee pension plan, benefit system, life insurance)

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • A great environment for learning new technology and tools

  • Exposure to variety of products offered on financial market such as Fund Accounting, Middle Office, Custody, Transfer Agent, Trustee and other

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with



Job Family Group:

Operations - Core


Job Family:

Operations Project Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

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