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Operational Risk Senior Analyst (Hybrid)

Job Req ID 23643375 Location(s) Warsaw, Poland Job Category Risk Management
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The Operational Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work flow for the area or function. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Has significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Executes a comprehensive ops control plan under oversight of Operations Control Manager, which includes on site reviews & monitoring of key indicators, high risk accounts & processes as per the defined frequency.

  • Monitors progress on all Trade & Treasure Services (TTS) Client Operations related audits and regulatory reviews in country, providing support to TTS Client Operations in the preparation and management associated with internal and external audits.

  • Contributes to the management and coordination of risk and control related initiatives to ensure the effectiveness of control environment.

  • Ensures relevant people are aware and well trained on risks and controls, based on corporate standards as they are released/ modified.

  • Contributes to the preparation of weekly Risk & Control updates, monthly Operation Controls MI decks, data analysis reports, capturing any issues, themes, exceptions.


  • 5-8 years relevant experience

  • Bachelor’s/University degree or equivalent experience

  • Strong knowledge of risk & control essentials

  • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

  • Demonstrated understanding of operational risk and gap identification

  • Ability to multi-task and manage multiple projects simultaneously

  • Good command of MS Office applications and knowledge of reporting

  • Knowledge of client operations would be an advantage

  • Analytical inquisitiveness and problem solving, ability to ask insightful questions, work through complexity and identify issues/exceptions clearly

  • Needs to communicate complex ideas simply and compellingly

We offer:

  • Competitive salary connected with annual salary review and discretionary annual performance bonus

  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

  • Hybrid model of work – from modern offices and from home, flexible working hours

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Unlimited development opportunities within Citi global network.

  • Exposure to a wide range of internal stakeholders as well as to senior management


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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