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KYC Quality Assurance Specialist

Job Req ID 22561399 Primary Location Warsaw, Poland Job Category Compliance and Control
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The KYC Quality Assurance Specialist (Checker) is an intermediate-level position responsible for Anti-Money Laundering monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.


  • Responsible for quality check of documentation, KYC profile review and respective approvals. Demonstrates high level of diligence, motivation and organizational skills.

  • Focuses on timely and accurate delivery of all KYC approvals, as well as delivering superior customer service and resolution of customer issues.

  • Determines new work procedures, analyses complex and variable issues with significant departmental impact.

  • Ensures consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency and accuracy standards.

  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.

  • Establishes and maintains close working relationship with business stakeholders and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.

  • Ensures a strong and robust processing environment with effective controls.


  • 2-5 years of experience in KYC Client Onboarding (maker/checker)

  • Demonstrates interpersonal skills, pro-active team player but also able to work independently

  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple processes in a challenging environment.

  • Fast learner, strong attention to detail, and willingness to go extra mile.

  • Consistently demonstrates clear and concise written and verbal communication skills in English (C1/C2)

  • Proficient in handling urgent cases and capable of managing client and internal team expectations.

  • University degree or equivalent experience


  • Competitive salary connected with annual salary review and discretionary annual performance bonus

  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

  • Hybrid model of work – from modern offices and from home, flexible working hours

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Unlimited development opportunities within Citi global network.

  • Exposure to a wide range of internal stakeholders as well as to senior management


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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