Skip to main content


KYC Operations Senior Manager - C13 (Hybrid)

Job Req ID 23685579 Location(s) Warsaw, Poland Job Type Hybrid Job Category Compliance and Control
Apply Now

The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.


  • Management oversight for KYC Quality Control (Checker)  process for EMEA countries across 4 locations: Poland - Warsaw, Olsztyn, Hungary and Turkey – Manager of Managers role
  • Ensuring creation and implementation of KYC checker process strategy
  • KYC Quality governance for Poland hub including representation on EMEA Quality governance forum, cooperation with local stakeholders and global partners from PEQR/IPR/REM teams
  • Monitoring of KYC team adherence to KYC Procedures and Standards , execution of Quality KYC reviews in line with Quality KPIs and SLAs
  • Checker team performance measurement and management
  • Continues improvement of Quality performance across KYC Ops team on site level, training program enhancement
  • Cooperation with global and regional PEQR/IPR/REM partners


  • Previous management experience required
  • At least 5 years of KYC/ AML experience (KYC experience preferred)
  • Good understanding of KYC processes and challenges
  • Good communication skills and proactive approach
  • Fluent English
  • Change management would be an asset


  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

What we offer:

  • Professional development in the international and well-established company
  • Learning opportunities and challenging assignments in which you can utilize your knowledge
  • Competitive extra perks: sponsored Employee Pension Plan, Employee Assistance Program, preferential offer for Citi Handlowy banking products, flexible working arrangements (including hybrid work), Affinity networks, People Strategy committees and many more impactful initiatives to participate in and take advantage of
  • A chance to make a difference with various affinity networks and charity initiatives 
  • Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success 


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs