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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Intermediate Process Engineer

Job Req ID 21298536 Primary Location Warsaw, Poland Job Category Business Strategy, Management & Administration
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The Services Strategy is an integral part Citi’s Operations & Technology (O&T) Strategy and aims to transform all aspects of our Operations including end-to-end Business Alignment, Service Excellence, Risk and Controls, Operating Efficiency and Talent.

What you'll do

  • CitiLean Project
    • Support the CitiLean lead in identification of improvement opportunities that are aligned to priorities
    • You will deep dive and strive to understand the business problems and uncover insights using data which can significantly improve the performance of operations across the globe.
    • Lead not limited to project / work-streams / process with objective of identifying expense reduction opportunities to help meet overall project goals
    • Support Project teams in identifying pain points using CitiLean tools such as Process Mapping, VSM, SIPOC
    • Lead Data collection efforts to validate hypothesis/pain points
    • Conduct in-depth data and process analysis to identify root causes
    • Support Project Managers in facilitating Root cause and Kaizen workshops
    • Support and assist in project Management activities like project reporting etc.
    • You will need to provide regular and comprehensive updates to project sponsors on the status and foreseeable risks in the project plan.
  • Smart Automation
    • Help in identification of alternate technologies like automation anywhere, work-fusion etc. to improve the processes
    • Helping the CSC lead in adhering to the RPA methodology to drive implementation of the alternate technology solutions

What you'll need

  • Action Focused. You thrive on the belief that quality doesn't have to be compromised to achieve speed-you can have both at the same time.
  • Proactive and take initiative - the ability to self-serve, investigate and get the data we require will make you much more effective in this role.
  • Excellent Excel / data management skills - the right person for this job brings deep knowledge (and the understanding that there's always more to learn) of Excel and associated MS office products
  • Exceptional Communication skills -- Need to communicate often-complex information succinctly and effectively to stakeholders, from senior leadership to Operations Associates.
  • Problem solving skills -- Ability to identify insights or opportunities, investigate and develop coherent problem statements and recommendations to act on
  • CitiLean sense -- Ability to translate operational insights and opportunities into solutions (Minimum 2+ years of Lean or Six-Sigma experience including use of all relevant tools and delivery of training)
  • Self-Motivated – Self-motivated and a go getter to drive objective of the roles
  • Willingness to learn – CitiLean and Smart Automation Centre analyst is fast-paced role. You'll be presented with complex challenges and be expected to learn quickly to solve them. You should be willing to unlearn and learn new things on the go.

We offer:

  • A chance to have real influence on how Citi operates across the globe and setting the direction of transformation of key initiatives within Institutional Clients Group business
  • Opportunity to participate in and lead EMEA wide and global cross functional projects
  • Developing opportunities and challenging assignments
  • Cooperation with a high quality, international, multicultural and global team
  • Work in a diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
  • Management supporting balanced and agile work (flexible working hours, home office)
  • Attractive benefits package (Benefit System, medical care, pension plan etc.)
  • A chance to make a difference with various affinity networks and charity initiatives


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Process Re-Engineering


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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