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HR Connect - Customer Service Specialist

Job Req ID 24758051 Location(s) Warsaw, Poland Job Type Hybrid Job Category Operations - Core
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Post location: Citi Solutions Center, Warsaw, Prosta 36

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills in HR and/or Customer Service to Citi’s HR Delivery Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This is a replacement position for an employee who is on maternity leave, and therefore we offer a temporary contract.

Team/Role Overview:

This is an entry level position which is a great stepping stone to your further development on more senior roles within Citi HR Team which is constantly expanding and investing in the growth of their members, including those who initially join as temporary employees.

You will be responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.

What you'll do:

  • Delivers support in the form of answering HR related inquiries to HR Customers, who are Citi’s employees, former employees and third-party vendors in the areas related, but is not limited to: pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels.

  • Proactively acts to ensure tasks completion in a timely manner with respect to the target KPIs as defined by the regional and global management.

  • Maintains high standard of professional etiquette and work ethics as well as proper task prioritization and escalation;

  • Proactively acts to ensure continuity of service on all HR Connect support channels especially, but not limited to: Ticketing Platform, employee hotline.

  • Execution of training plan created by Team Leader based on skill matrix.

  • Educate employees on how to efficiently utilize self-service tools through direct access channels.

  • Assists in improvement efforts to increase efficiency and employee satisfaction; Contribution to local and regional initiatives as per request

  • Constant monitoring of HR information, process updates, broadcasts, and regulations to remain up to date with ongoing changes and improve own competences.

What we'll need from you:

  • At least 1 year of relevant experience in HR or Customer Service with strong administrative focus.

  • Proficiency in both Polish and English language (min. B2) is a must (written and verbal language skills)

  • Working knowledge of HR business processes

  • Experience in identifying process improvements and supporting associated implementation efforts

  • Proven analytical skills and attention to detail required

  • Clear and concise written and verbal communication

  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements; Ability to work in a team-oriented environment.


  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

  • Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave
  • Award-winning pension plan,​ multisport, holiday allowance
  • Private Medical Care Program, Group Life Insurance
  • Consideration for annual discretionary bonus
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines; Mentoring Programs
  • Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 



Job Family Group:

Operations - Core


Job Family:

Data Management & System Operations


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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