Client Technical Integration Manager (Hybrid)

This specific role sits within our Client On-Boarding Team which is part of our Treasury and Trade Solutions (TTS) function within our Institutional Client Group (ICG). Simply put, we work with a wide range of corporate clients, many of which are household names, to help enable their day-to-day banking needs across a broad range of products (e-commerce, payments to suppliers, collections from customers, payroll, treasury funding, supply chain financing, corporate credit cards for travel expenses, etc.). Our team helps client access these products and services digitally, setting up interfaces between our client’s systems and ours utilizing our award-winning digital banking suite of products – CitiConnect API, CitiConnect for Files, CitiConnect for SWIFT and CitiDirect.

You will work in a multi-client, multi-project environment where you will be responsible for providing overall end-to-end ownership of the technical solution and client delivery by:

• Partnering with our Sales teams to help our clients understand our products and technical capabilities to make sure they get the most out of the technical solution they are looking to implement

• Supporting our clients through their development process giving them access to applicable technical documentation and guidance as they progress through their client on-boarding journey with us

• Configuring Citi’s applications in accordance with the technical solution that is being delivered and owning the engagement of internal and 3rd party teams as required to get the setup completed on time and to specification

• Supporting our clients through their DEV / SIT / UAT / QC testing utilizing our dedicated Customer Test Environment to give ‘real-life’ validation and provide clients with confidence that the solution we have configured is working as expected

• Coordinating the change management process to deploy a client’s configuration and setup into our live environment and support our clients through initial production verification testing (PVT)

• Partnering with a Project Manager who will be responsible for providing the overall governance for the client engagement (we just do the ‘techie’ bits)

Very few people have done this exact role before, so we are open minded and like to have people from a diverse range of backgrounds. There are however some key attributes which we look for to give you the best foundation to becoming successful in this role:

• Great communicator – must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally (we are a client facing team after all!)

• Technical acumen – you don’t need to be from a technology background (most of us in the team aren’t) but you need to be able to be comfortable diving into technical discussions, understanding technical documentation, solving technical problems

• Ability to handle a mixed workload – you will be working with several clients on several projects in parallel. You need to be able to manage your time effectively and efficiently to make sure all your clients get the attention they need to keep them moving forwards

• Empowered – you act as the single technical point of contact to face off to the client and need to represent our clients interests internally. You need to be comfortable in pushing our internal partners across technology, operations, and product in getting the right results to deliver an exceptional client experience

• Bonus points if you have any of these skills / experiences: System integration – getting systems speaking to each other, XML – a familiarity with the message format, API / webservices – building or designing interfaces, Payments (e.g. SEPA / SWIFT / Instant Payment Schemes, etc.)

• Types of jobs you may have done previously that make you a good candidate (but not limited to): Business Analyst, Professional Services, Technical Customer Support, Technical Consultant, Technology Project Manager, Payments Specialist

We’ll give you the support you need to quickly get familiar with our products and processes so that you can start to feel like you are contributing to the team within your first few weeks in the job. We touch a wide range of products and get to interface with a great network of talented individuals across multiple functions (Product, Sales, Technology, and Operations) and geographies (the EMEA team support over 50 countries!) – so this is a role that can open a lot of doors in terms of onwards career opportunities. We are big believers in mobility and pushing people forwards in their careers.

We also provide a lot of flexibility – there is no ‘clock-in’, ‘clock-out’ we let people manage their work around their lives and currently have a hybrid approach to office presence (3 days in the office, 2 days where you like). Other key benefits include:

• Live Well, Stay Healthy – Citi provide programs and services for your physical and mental well-being, including private healthcare.

• Paid Parental Leave – We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families.

• Save Well, For Now and Your Future – We empower our employees to manage their financial well-being and help them plan for the future with our pension scheme.

• Keep Learning – Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge.

• Be Well, Take Time Off – We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• Support Your Community – We offer our employees resources and tools to volunteer in the communicates in which they live and work.

So now that you have read a bit about Citi, the role, what we are looking for and the benefits you will get – if it still sounds good click to apply today! We look forward to hearing from you.

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